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We are looking for a motivated and detail-oriented Dispatcher to join our team on a contract basis in Toledo, Ohio. In this role, you will be at the heart of our daily operations, ensuring seamless coordination between team members and delivering exceptional service to our customers. If you thrive in a fast-paced environment and enjoy solving problems on the go, this is the perfect opportunity for you.
Job Responsibility:
Receive, evaluate, and prioritize incoming calls to determine the appropriate response and action
Assign and dispatch drivers or personnel based on job requirements, workload, and proximity to locations
Monitor the progress of jobs and make real-time adjustments to schedules as needed
Serve as a clear communication link between field teams, customers, and internal departments
Document call details, job activities, and service updates accurately in dispatch systems
Maintain detailed logs and records to ensure proper documentation and follow-up on all tasks
Provide precise instructions to field staff, including job specifics and any special requirements
Communicate promptly about delays, route changes, or urgent updates to ensure smooth operations
Collaborate with management to plan schedules, optimize routes, and allocate resources effectively
Deliver excellent customer service by addressing inquiries, providing updates, and resolving concerns professionally
Requirements:
Proven experience in dispatching or a related role, with a strong understanding of scheduling and coordination
Strong customer service skills, with the ability to remain attentive and composed in high-pressure situations
Familiarity with computer-aided dispatch systems or similar software
Excellent communication and problem-solving abilities to address challenges in real time
Ability to manage multiple tasks simultaneously while maintaining attention to detail
Knowledge of logistics and route planning to optimize efficiency
Proficiency in using call center or dispatch-related tools and technologies
A team-oriented mindset with a proactive approach to improving processes and outcomes
What we offer:
medical, vision, dental, and life and disability insurance