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Receives, records and distributes work orders to service crews upon customers’ request for service on articles or utilities purchased from wholesale or retail establishments or utility company.
Job Responsibility:
Receives, records and distributes work orders to service crews upon customers’ request for service
Answers all incoming calls and keeps proper record of date and time received
Records information, such as name, address, or service to be rendered from customer
Records information such as name, supervisor, time of call out in accordance with callout guidelines, and assigned shift for employees calling out
Sends timely formal communication to management team of call outs
Assists managers with scheduling special projects requested by customer
Assists Project Manager with calls or writing the customer to insure satisfactory performance of service
Keeps record of service calls and and closes out work orders in government database
May dispatch orders and relay messages and special instructions to employees and other departments, using radio telephone equipment
Other duties as assigned
Requirements:
Minimum of one (1) year experience in a dispatch or similar customer service center position
Strong written and oral communication skills in English
Highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to treating and caring for customers
Strong decision making and analytical skills
Strong work ethic and team player mentality
Be able to sit for extended period of time
Be able to lift 25 lbs
Must be able to pass a local background check and have the ability to obtain and maintain NAC/LAC clearance after hire