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The Dispatcher coordinates the real-time assignment and movement of personnel, vehicles, or service resources to ensure efficient and timely operations. This role functions as the central communication hub, managing incoming requests, prioritizing service needs, and responding quickly to changing conditions. The Dispatcher must maintain situational awareness, make informed decisions under pressure, and ensure clear communication between field staff, customers, and internal teams.
Job Responsibility:
Receive, assess, and prioritize incoming requests
Dispatch personnel or vehicles based on urgency, availability, and location
Monitor schedules, routes, and job progress in real time
Communicate updates to field staff and customers
Maintain logs, reports, and incident documentation
Adjust plans quickly in response to delays or emergencies
Requirements:
Strong multitasking, decision-making, and communication skills
Ability to remain calm and effective in high-pressure situations
Experience with dispatch and fleet systems such as Samsara or Verizon Connect
What we offer:
Medical, vision, dental, and life and disability insurance