CrawlJobs Logo

Dispatcher

xantrion.com Logo

Xantrion

Location Icon

Location:
United States

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

45000.00 - 50000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

The overall occupational objective of a Dispatcher is to provide support in coordinating workflow for Service Desk technicians and engineers who, in turn, provide service to our clients.

Job Responsibility:

  • Answer high volume incoming calls and chat requests from our call center
  • Identify incoming service requests within ConnectWise Triage board and remove unwanted SPAM
  • Perform ticket triage by clarifying and updating fields within tickets to ensure technicians can quickly and accurately gauge the scope of the service requests
  • Schedule tickets to the most appropriate resources based on urgency, availability, and technician skill level
  • Adhere to internal security policies by seeking approval for access changes in service requests from client’s IT liaison in writing, where appropriate
  • Set client expectations regarding the availability of resources for tickets that come into the service board and tickets that require dispatching
  • Maintain an awareness of trends in client’s service requests and alert service managers or primary consultants to recurring issues, particularly when problems reported may be indicative of a larger issue
  • Assist with low level tickets such as password reset requests and group membership changes
  • Make outbound phone calls on positively rated tickets and request they convert to positive reviews on Google
  • Forecast workload for support staff, including weekend and after-hour work, to assist with scheduling and escalating work
  • Prepare resource schedules for helpdesk coverage, escalation engineers, on-call resources, departmental shadowing, and team meetings
  • Update client information (i.e. client engineer assignments, primary liaisons, etc.), as needed
  • Periodically review open requests and verify their status, proper client agreements are selected, and a resource is assigned

Requirements:

  • High school diploma or equivalent
  • Minimum of 2 years in customer service, dispatching, project management, or equivalent combination of education and experience
  • Customer service experience in a call center, dispatch center, or telecommunications organization is a plus
  • Previous MSP dispatch and/or coordination experience is highly desired
  • Experience with ConnectWise or similar ticketing systems is highly desired
  • Ability to quickly and accurately determine incident scope and impact
  • Demonstrable competency in use of MS Office products: Outlook – high level for e-mail and organizational tracking tasks
  • Excel / Word – intermediate skill
  • Ability to multitask with an appropriate sense of urgency
  • Superior customer service and communication skills, both written and verbal
  • Efficient time management skills
  • Superior documentation and follow-up skills
  • Positive attitude
  • Excellent verbal and written communication skills
  • Ability to work under pressure, meet deadlines, and handle multiple tasks in a fast-paced environment
  • Experience working in a team-oriented, collaborative environment
  • Ability to compromise when merited, as well as exercise good judgment
  • Ability to work independently, proactively, and establish ownership of issues
  • Demonstrated interpersonal skills, able to foster strong relationships internally and externally
  • Desire to grow and evolve the position
  • Must have an existing cell phone (running current Android or iOS)
  • Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing
  • Must have a dedicated, secure, and private workspace
  • Must use Xantrion-provided PC and headset to execute job functions

Nice to have:

  • Customer service experience in a call center, dispatch center, or telecommunications organization is a plus
  • Previous MSP dispatch and/or coordination experience is highly desired
  • Experience with ConnectWise or similar ticketing systems is highly desired
What we offer:
  • 100% of medical, dental, and vision for you and your family
  • 401K with company match up to 4% of salary
  • Certification and training reimbursement
  • 17 days/year PTO (in addition to training allowance)
  • Bonuses for referring new clients or employees

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Xantrion - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Dispatcher

911 Dispatch Supervisor

Individuals in this position supervise and direct subordinate staff. Tasks inclu...
Location
Location
United States , Frisco
Salary
Salary:
87436.00 - 104923.00 USD / Year
summitcountyco.gov Logo
Summit County, CO
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school graduate or equivalent
  • Minimum three (3) years of 911 dispatching experience
  • two years of relevant supervisory experience preferred
  • Working knowledge of law enforcement, fire, and EMS procedures and practices
  • thorough knowledge of computer systems and their application to Public Safety Communications
  • EMD, CPR, NIMS, CBI certifications
  • Successful completion of APCO Supervisory course within the first year of employment
  • Meets or exceeds all requirements for subordinate levels (Dispatcher I, Dispatcher II, Dispatch Lead)
  • Knowledge of basic supervisory and employee management principles
  • Ability to think analytically and apply sound judgement, solve problems, make effective decisions, and act with integrity
Job Responsibility
Job Responsibility
  • Supervise and direct subordinate staff
  • Assign and delegate work projects
  • Schedule employees to ensure proper staffing levels
  • Ensure standards of service are maintained in accordance with national standards and the mission and vision of the Summit County 911 Center
  • Responsible for performance management, including: work performance, coaching, mentoring, and implementing corrective action
  • Perform the duties of a 911 dispatcher as required
  • General supervision of assigned employees and daily oversight of dispatchers on the supervisor’s shift
  • Participate in hiring and training dispatchers
  • Make disciplinary decisions and initiate disciplinary actions
  • evaluate performance of dispatchers
  • Fulltime
Read More
Arrow Right

Dispatcher

We are looking for a detail-oriented Dispatcher to join our client in Spanish Sp...
Location
Location
United States , Spanish Springs
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in dispatching or a related field is required
  • Strong customer service skills with the ability to handle diverse situations
  • Proficiency in using computer-aided dispatch systems and related software
  • Comfortable managing multi-line phone systems and handling inbound calls
  • Excellent organizational skills and attention to detail
  • Ability to coordinate logistics and prioritize tasks effectively
  • Strong communication skills, both verbal and written
  • Familiarity with filing systems and general administrative tasks
Job Responsibility
Job Responsibility
  • Manage and coordinate dispatch operations to ensure timely and efficient service
  • Respond to incoming calls and inquiries promptly and professionally using a multi-line phone system
  • Utilize computer-aided dispatch systems to track and manage schedules and assignments
  • Provide outstanding customer service by addressing client needs and resolving issues effectively
  • Organize and maintain filing systems to ensure accurate record-keeping
  • Communicate with team members to relay critical information and updates
  • Monitor and manage logistics to optimize resource allocation and minimize delays
  • Assist in handling high call volumes in a call center environment
  • Support administrative tasks and maintain operational efficiency
  • Collaborate with other departments to ensure smooth workflow and service delivery
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Dispatcher

We are seeking a highly organized and adaptable Dispatcher to join our team in G...
Location
Location
United States , Green
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year of experience in a dispatcher or customer service role
  • Proficiency with computer programs, including CRM systems and ticketing software
  • Strong skills in handling inbound calls and assisting customers with their inquiries
  • Experience in dispatching and coordinating field operations
  • Ability to effectively manage multiple tasks and meet deadlines in a fast-paced environment
  • Excellent communication and collaboration skills to work with diverse teams
  • High level of attention to detail and accuracy in maintaining records
  • Adaptability to learn and use new technologies or systems as needed
Job Responsibility
Job Responsibility
  • Serve as the first point of contact for customers, gathering and clarifying service needs, addressing specific requests or exceptions, and maintaining a high level of satisfaction
  • Use automated routing systems during peak service times to optimize delivery efficiency
  • Assist the service intake team by managing calls and inquiries from field technicians to ensure seamless operations
  • Work closely with service managers and technicians, leveraging collaboration tools like Microsoft Teams and Outlook to meet operational goals
  • Maintain accurate, detailed records using ticketing systems such as Solomon and Astea, ensuring all service requests are tracked and fulfilled effectively
  • Adapt quickly to new software or systems to enhance operational processes and improve overall efficiency
  • Efficiently balance urgent customer demands and competing responsibilities while adhering to deadlines
  • Perform under pressure with professionalism, collaborating with a variety of personalities to resolve conflicts effectively
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
  • Fulltime
Read More
Arrow Right

Dispatcher

Responsible for coordinating and managing the schedule and movement of Engineers...
Location
Location
United Kingdom , Newmarket
Salary
Salary:
26208.00 GBP / Year
sureserve.co.uk Logo
Sureserve
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • additional coursework or certification in logistics, transportation, or a related field is a plus
  • previous experience in dispatching, logistics, or a similar role is preferred
  • excellent communication and interpersonal skills
  • strong organisational and multitasking abilities
  • ability to remain calm and efficient under pressure
  • problem-solving skills and the ability to make quick decisions
Job Responsibility
Job Responsibility
  • Plan and dispatch Engineers to various locations according to customer requests, specifications, or needs
  • maintain clear and effective communication with drivers, clients, and team members to provide updates, instructions, and resolve any issues
  • track the status and location of Engineers, to ensure timely arrivals and departures
  • address and manage emergency and delays by coordinating with the appropriate personnel and resources to provide swift solutions
  • handle customer inquiries, complaints, and service requests in a professional and courteous manner
  • ensure that all dispatch activities comply with company policies, safety regulations, and legal requirements
What we offer
What we offer
  • Discretionary bonus of up to £1,800.00 per annum on successful achievement of monthly KPI’s
  • contributory Pension scheme
  • life assurance
  • 29 days annual leave inclusive of bank holidays
  • enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave
  • Sureserve Benefits Hub, accessing over 1000’s retail discounts
  • virtual GP service, 24/7, 365 days, available for employees and your immediate family
  • employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
  • Bike2Work scheme
Read More
Arrow Right

Onboarding & Dispatch Specialist

We are looking for an Onboarding & Dispatch Specialist to be the champion of the...
Location
Location
United States , Golden
Salary
Salary:
60000.00 - 65000.00 USD / Year
meritech.com Logo
Meritech
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer onboarding, dispatching, scheduling coordination, or customer support (preferably in a service or equipment-based industry)
  • Strong organizational skills with the ability to manage multiple tasks simultaneously
  • Excellent verbal and written communication skills
  • Ability to solve problems and make decisions quickly in fast-moving situations
  • Proficiency with CRM systems, scheduling/dispatch software, and standard office applications
  • High attention to detail and strong follow-through
  • Ability to remain calm and professional when handling customer issues or operational challenges
  • Experience coordinating field technicians or working in a mechanical/equipment service environment
  • Knowledge of routing optimization or workforce management tools
  • Familiarity with basic mechanical concepts or equipment maintenance terminology
Job Responsibility
Job Responsibility
  • Serving as the main point of contact for new and existing customers immediately after equipment purchase
  • Guiding customers through the onboarding workflow, including providing digital resources such as installation manuals, owner’s manuals, and parts catalogs from the Meritech Resource Library
  • Coordinating with Service and Installation Teams to schedule installs or service visits and ensure a smooth onboarding process
  • Conducting onboarding calls or virtual sessions to ensure customers understand equipment functionality, maintenance requirements, warranty terms, and available support options
  • Scheduling, routing, and dispatching maintenance technicians for onsite mechanical service, ensuring efficient coverage and timely support
  • Prioritizing service calls based on urgency, customer status, technician skillsets, location, and workload
  • Communicating with customers regarding technician arrival times, service updates, or changes to scheduled appointments
  • Filtering technical support requests to appropriate teams and addressing customer questions or concerns during onboarding or service operations
  • Escalating complex issues to Sales, Operations, or Technical Support teams when needed
  • Maintaining accurate customer records, service histories, and scheduling data in CRM or service management systems
What we offer
What we offer
  • A comprehensive benefits package including Medical, Dental, Vision, Life, Disability, and 401(k) with company contributions
  • 3 weeks annually of paid-time-off and sick leave accrual, with increases based on tenure
  • Paid company holidays
  • Fulltime
Read More
Arrow Right

Service Dispatcher

Location
Location
United States , Spokane
Salary
Salary:
22.00 - 31.00 USD / Hour
apollomech.com Logo
Apollo Mechanical Contractors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Communicate clearly with department managers, employees, and company customers
  • Advanced customer service skills
  • Effective leader with superb communications skills
  • Ability to multi-task in faced-paced environment
  • Organized and detail oriented
  • Knowledge of industry is recommended
  • Computer skills- Proficient in Microsoft Office
  • High school diploma or general education degree (GED)
  • Minimum of two years related experience and/or training in customer service, dispatching, or project management or equivalent combination of education and experience
Job Responsibility
Job Responsibility
  • Maintain the service technician’s daily schedules and dispatch the technicians as service calls are completed
  • Schedule return trips with customers when parts are in
  • Maintain the on-call schedule for service technicians
  • Maintain customer database with current information
  • Keep customers appraised as to company schedule and requested lead-times
  • Provide accounting with maintenance contract billing information
  • Prepare service invoices and timecards for processing
  • Take incoming customer calls
  • Create, schedule, and coordinate service orders as calls are received
  • Respond to all messages left overnight
What we offer
What we offer
  • Medical, Dental, and Vision
  • 401K with Company Match
  • STD, LTD, Voluntary Life benefits
  • Paid Time off
  • Fulltime
Read More
Arrow Right

Dispatcher

We are looking for a dedicated Dispatcher in Princeton, Indiana! This is a contr...
Location
Location
United States , Princeton
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in Microsoft Office applications, including Word, Excel, Teams, and Outlook
  • Familiarity with load management systems and dispatch operations preferred
  • Strong organizational and multitasking skills to handle a dynamic work environment
  • Excellent verbal and written communication abilities
  • Customer service experience with a focus on resolving issues effectively
  • Availability to work on Saturdays, up to twice per month, and flexibility to work overtime when required.
Job Responsibility
Job Responsibility
  • Coordinate and manage daily dispatch operations, ensuring timely communication with drivers and team members
  • Utilize load management systems and internal platforms to assign tasks and monitor progress
  • Respond to inbound calls promptly and provide exceptional customer service to address inquiries or concerns
  • Collaborate with drivers to resolve any scheduling or operational issues effectively
  • Maintain accurate records and documentation related to dispatch activities
  • Assist with prioritizing tasks and managing multiple responsibilities in a fast-paced environment
  • Operate Office tools such as Word, Excel, Teams, and Outlook for communication and reporting.
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in 401(k) plan
  • Free online training
  • Competitive compensation.
  • Fulltime
Read More
Arrow Right

Evening Shift Dispatcher

Are you a logistics pro who shines when the sun’s going down? ... Do you know yo...
Location
Location
Canada , Lachine
Salary
Salary:
50000.00 - 55000.00 CAD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
February 05, 2026
Flip Icon
Requirements
Requirements
  • Bilingual (French and English)
  • Minimum of 2 years of experience in a similar dispatch role
  • Experience in Container and van loads
  • Knowledge of the transportation industry
  • Proficiency in computer systems and software
  • Strong problem-solving skills
  • Excellent organizational skills to manage multiple tasks efficiently
Job Responsibility
Job Responsibility
  • Dispatch pickups and deliveries to drivers quickly and efficiently, ensuring optimal management of Van Load and Container transport operations
  • Manage a fleet of 15 to 30 drivers, ensuring smooth coordination and maximum productivity
  • Maintain clear and continuous communication with drivers at all times
  • Ensure on-time service for all pickups and deliveries while adhering to strict schedules
  • Provide drivers with their work schedules to facilitate effective planning and coordination
  • Plan tasks for the following day to maximize efficiency and productivity
  • Perform any other related tasks to contribute to the smooth operation of transport services
What we offer
What we offer
  • Group insurance package and RRSP+match package
  • Payroll is weekly
  • Profit sharing program
  • Employee assistance program after 3 months
  • Full gym (24/7 access)
  • Additional company perks (events, salary revision, growth, parties, paid lunches)
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy