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Our client in the transportation industry is seeking a highly organized Dispatcher to serve as the primary point of contact. The Dispatcher is responsible for coordinating and managing the scheduling and dispatching of personnel, vehicles, or equipment to ensure efficient operations. This role requires excellent communication, organizational, and problem-solving skills to manage logistics, respond to emergencies, and maintain accurate records.
Job Responsibility
Receive and respond to calls, emails, or messages from customers, drivers, or field staff
Schedule and dispatch drivers, service technicians, or delivery personnel according to priorities and availability
Monitor the location and status of vehicles or staff using dispatching software or GPS tracking systems
Communicate with drivers or field personnel to provide updates, instructions, and support
Maintain accurate records of calls, routes, deliveries, and service activities
Handle emergency and non-emergency situations calmly and efficiently
Coordinate with other departments (maintenance, customer service, management) to ensure smooth workflow
Prepare daily or weekly reports on operations, productivity, and incidents
Ensure compliance with company policies, safety regulations, and service standards
Requirements
Proven experience as a dispatcher, customer service representative, or similar role
Strong communication and multitasking skills
Proficiency in dispatch software, GPS systems, and Microsoft Office tools
Ability to work under pressure and make quick, sound decisions
Excellent time-management and organizational abilities
Knowledge of transportation, logistics, or emergency services
Experience working with CRM and/or SAP preferred
Nice to have
Experience working with CRM and/or SAP
What we offer
Medical, vision, dental, and life and disability insurance