Dispatcher Jobs

Dispatcher

Sureserve

Location:
United Kingdom, Newmarket

Category:
Logistics

Contract Type:
Not provided

Salary:

26208.00 GBP / Year

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Job Description:

Responsible for coordinating and managing the schedule and movement of Engineers/Partner Engineers to ensure efficient and timely service meeting SLAs.

Job Responsibility:

Plan and dispatch Engineers to various locations according to customer requests, specifications, or needs
maintain clear and effective communication with drivers, clients, and team members to provide updates, instructions, and resolve any issues
track the status and location of Engineers, to ensure timely arrivals and departures
address and manage emergency and delays by coordinating with the appropriate personnel and resources to provide swift solutions
handle customer inquiries, complaints, and service requests in a professional and courteous manner
ensure that all dispatch activities comply with company policies, safety regulations, and legal requirements

Requirements:

High school diploma or equivalent
additional coursework or certification in logistics, transportation, or a related field is a plus
previous experience in dispatching, logistics, or a similar role is preferred
excellent communication and interpersonal skills
strong organisational and multitasking abilities
ability to remain calm and efficient under pressure
problem-solving skills and the ability to make quick decisions

What we offer:

Discretionary bonus of up to £1,800.00 per annum on successful achievement of monthly KPI’s
contributory Pension scheme
life assurance
29 days annual leave inclusive of bank holidays
enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave
Sureserve Benefits Hub, accessing over 1000’s retail discounts
virtual GP service, 24/7, 365 days, available for employees and your immediate family
employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme

Additional Information:

Job Posted:
December 12, 2025

Work Type:

On-site work

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