Dispatcher Job at Robert Half (Erie)

Dispatcher

Robert Half

Location:
United States , Erie

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Dispatcher to join a fast-moving team in Northern, Colorado on a Contract basis. In this role, you will serve as a central point of coordination for scheduling, incoming requests, and day-to-day communication, helping keep field activity organized and on track. This opportunity is well suited to someone who stays composed under pressure, communicates clearly, and works confidently with dispatch technology and call management tools.

Job Responsibility:

Direct daily work assignments by coordinating schedules, relaying updates, and keeping field staff or drivers informed throughout the day
Handle incoming calls and service inquiries with professionalism, capturing complete details and determining the appropriate level of response
Maintain accurate records in dispatch software by logging activities, tracking progress, and updating job information in real time
Liaise with customers and internal teams to share status reports, answer questions, and address service-related concerns promptly
Review schedules and route changes continuously, making adjustments that support efficiency and minimize delays
Assist with logistics planning by confirming resource availability, organizing coverage, and supporting reliable on-time operations

Requirements:

Prior experience in dispatching, scheduling, or a similar coordination-focused position
Strong customer service skills with the ability to communicate effectively by phone and through internal channels
Comfortable working in call center or high-volume service environments with multiple priorities
Proficiency with dispatch systems, scheduling tools, and standard computer applications
Ability to coordinate logistics accurately while maintaining attention to detail in a fast-paced setting
Experience supporting construction, field service, transportation, or related operational teams is preferred

What we offer: