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Robert Half Logo Robert Half · Logistics

Dispatcher

United States, Itasca 23.00 - 25.00 USD / Hour · Job Posted May 20, 2026
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Job Description

We are looking for a Dispatcher to support daily coordination and communication activities for a Contract position based in Itasca, Illinois. This role is ideal for someone who can manage incoming requests, respond to customer needs with professionalism, and keep operations moving efficiently in a fast-paced environment. The successful candidate will balance dispatch activities, service-focused communication, and accurate use of computer-based tools to help ensure timely and organized logistics support.

Job Responsibility

  • Coordinate daily dispatch activities by receiving service requests, assigning resources, and monitoring progress to support efficient operations
  • Communicate with customers and internal teams through phone and electronic channels to provide updates, answer questions, and resolve service-related concerns
  • Use computer-aided dispatch systems and other digital tools to enter, track, and maintain accurate job and routing information
  • Organize logistics details to help ensure schedules are aligned, priorities are addressed, and service commitments are met
  • Respond promptly to changing conditions by adjusting assignments and communicating updates to the appropriate parties
  • Maintain clear and complete records of calls, service activity, and dispatch actions to support operational accuracy and follow-up
  • Deliver a high level of customer service in a call center-style environment while handling multiple requests and timelines
  • Work closely with operations personnel to identify issues, support timely resolution, and keep workflows running smoothly

Requirements

  • Prior experience in dispatching, transportation coordination, or a similar scheduling-focused role
  • Strong customer service skills with the ability to communicate clearly and professionally by phone and in writing
  • Experience working in a call center or high-volume communication environment
  • Proficiency with computer-aided dispatch systems or comparable scheduling and tracking software
  • Ability to coordinate logistics, manage competing priorities, and remain organized under pressure
  • Strong attention to detail when entering information, updating records, and tracking service activity
  • Ability to make sound decisions quickly while adapting to changing operational needs

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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