Dispatcher Warehouse

• Receive equipment orders and send drivers to pick up and drop off goods to a wide variety of venues
• Accountable for logistics, efficiencies, and communicating essential information to drivers and customers
• Provide superior customer service
• Maintain a positive relationship with all drivers and customers
• Ensure drivers have necessary equipment for deliveries
• Communicate with customers on deliveries due to delays, weather, and equipment issues
• Coordinate dispatch and delivery activities between drivers and customers
• Assist warehouse team with pulling, receiving, and transportation of equipment as needed
• Ensure all equipment is in good condition for deliveries
• Ensure order accuracy
• Ensure vehicles are well maintained by scheduling service appointments
• Ensure Driver Vehicle Inspection Logs are performed before each trip
• Ensure general maintenance supplies are on hand
• Schedule mechanical maintenance needs as needed
• Ensure delivery trucks are kept clean and maintained daily
• Ensure drivers follow set routes by dispatch for optimal production
• Provide directions from location to location when needed
• Provide management with reporting on fleet and drivers
• Maintain current fleet and driver information on Fleetmatics system
• Create balanced routes for optimal driver/truck production and fleet efficiency
• Monitor live routes for optimal route and traffic condition
• Confirm drivers are operating in a manner that consistently reflects Encore values
• Keep in contact with drivers to determine progress and provide alternative directions
• Manage and monitor manual and/or electronic log books

• High School Diploma / GED
• 3 years of transportation or logistics experience (fleet management preferred)
• Basic Audio-Visual Experience
• Basic Computer Skills
• Exceptional customer service skills
• Understand hours of service rules and regulations
• Ability to lead the organization in a safe, efficient and caring manner
• General knowledge of vehicle inspection and maintenance
• Ability to give, receive and follow written and/or oral instructions
• High level of composure and good stress management skills
• Alert, focused, and detail-oriented
• Proficient using GPS and other routing systems
• Knowledge of CDL / non-CDL rated equipment and thresholds
• Understanding of air mile rules for both CDL and non-CDL drivers
• Have knowledge and understanding of DOT rules and regulations
• Ability to work both independently and cooperatively
• Good communication skills, both written and verbal, with internal and external customers
• Ability to work safely with high degree of quality
• High degree of teamwork with customers, peers, and managers
• Ability to use and understand automated routing software
• General competencies skills in smart phone use
• Superior customer service skills
• Demonstrate integrity in all areas
• A sense of ownership and responsibility for safety and timeliness

Fleet management experience preferred

• Paid Time Off
• Vacation Days
• Paid Holidays
• Floating Holidays
• Sick/Personal Days
• Premium Recognition Program (CenterStage)
• Performance Incentive Plans (GEI Bonus)
• Employee Referral Program
• Annual Merit
• Classroom/On the Job Training
• Encore University
• Career Pathing
• Relocation
• Global Transfer Opportunities