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The Airport Communications Dispatcher Trainee Program provides training to appointees in order to prepare them for an opportunity to be eligible for an appointment to Class 9202 Airport Communications Dispatcher. Dispatchers routinely work under stressful conditions in a fast-paced environment due to the nature of emergency and non-emergency calls and must be able to multi-task and prioritize. Dispatchers sit for long periods of time, type for prolonged periods on a computer keyboard, and utilize multi-screen computer systems, keyboard, mouse, two-way radios, telephone systems, headset, computer touch screens, and foot pedals.
Job Responsibility:
Working under unpredictable periods of pressure and in emergency situations
Trained on how to: (a) complete and maintain event records and logs via CAD (Computer Aided Dispatch)
and (b) dispatch and coordinate Police and Traffic Control units, Crash/Fire/Recuse, Airfield, maintenance, security, fire, medical and safety operations at the Airport
Trained as primary call takers for the Airport’s Emergency 911 Public Safety system
Trained to operate a centralized paging and public address system
Requirements:
Possession of a high school diploma or equivalent (G.E.D. or High School Proficiency Examination)
One (1) year (2000 hours) experience in a public contact position providing and/or soliciting information or providing a service
Nice to have:
Completed POST-Entry-Level Dispatcher Selection Test Battery with a passing T-score of 51 or better (within the last 12 months)
6 months of dispatcher experience (i.e., 311, ambulance, security company)
6 months of heavy telephone traffic experience (PBX operator/customer service call center, multi-line phone systems)
Excellent verbal and written communication skills
Excellent customer service and an ability to multi-task in a fast-paced environment