Dispatcher Supervisor Job at Amentum (McMurdo Station)

Job Description

Supervises daily dispatch operations and responsible for responding appropriate equipment or personnel to emergency and non-emergency calls for fire and emergency medical services as well as on call department services. Identifies and dispatches appropriate units; complies with USAP policies and procedures to ensure the safety of all public safety responders and the public.

Job Responsibility

Supervises daily dispatch operations and responsible for responding appropriate equipment or personnel to emergency and non-emergency calls for fire and emergency medical services as well as on call department services
Identifies and dispatches appropriate units
complies with USAP policies and procedures to ensure the safety of all public safety responders and the public
Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace
Complies with all Environmental Health & Safety and Quality Assurance requirements and goals
Provide documentation to these divisions as necessary to ensure adequate and legal documentation
Reviews, modifies, and maintains accuracy of pertinent departmental policies and procedures
Under the direct supervision of the fire chief, responsible for the supervision and operation of all communications and computer management for the Antarctic Fire Department
Provides direct supervision of all subordinate communication coordinators (dispatchers)
Provides training of all subordinate communication coordinators (dispatchers)
Provides quality assurance feedback and coaching to all subordinate communication coordinators (dispatchers)
Creation and maintenance of schedule providing 24hr coverage of communications center
Supervises and performs operator maintenance on all base station, portable and mobile radios, computers, printers, copiers, fax machines and pagers
Coordinates, schedules, and monitors technical maintenance of all base station, portable and mobile radios, computers, printers, copiers, fax machines and pagers with appropriate technicians
Supervises, schedules work and monitors the performance of subordinate dispatchers
Submits software recommendations
Provides support departmental personnel computer and communications requirements as tasked
Handles confidential matters (personnel actions, management reports, etc) in accordance with management policy
Responsible for communicating with and monitoring emergency service personnel
Answers 9-1-1 and other phone lines taking both emergency and non-emergency calls for service
Monitors the automatic fire alarm system and dispatches emergency responders and/or technicians as appropriate and creates corresponding service requests for technicians
Answers and routes off-continent phone calls for work related and emergency contact purposes
Tracks dispatch created service requests for FEMC emergency work-orders
Accurately and efficiently maintain various logs in a variety of formats
Coordinates international communications and relays information to appropriate agencies
Handles sensitive information in a confidential manner
Interacts with the National Science Foundation, military, and other agency officials, both over the phone and in person, in a professional and tactful manner
Coordinates radio communications as required during SAR or mass casualty events/drills
Notifies communications technicians when equipment malfunctions or failures occur
Maintains knowledge of, and tracks, all outdoor recreational travel, including contacting SAR and the SAR Response Team when guidelines dictate
Provides near and deep field science team party communication education
Maintains Communication and information plan for near and deep field science team party throughout Austral Summer Season
Provides communication support to personnel in the field
Monitors vehicle travel away from station during winter and win-fly
Initiates SAR procedures as required
Works a varied schedule to ensure 24/7 coverage of the communications center
Performs other duties as assigned by the on-duty Captain

Requirements

High School diploma or GED
Minimum of five years diversified experience in dispatch radio operations and communications technology is required (Fire, EMS, and/or Law Enforcement)
At least two of the five years’ experience must be in a supervisory role, or two years previous experience as a Dispatcher with the Antarctic Fire Department
Incident Command System (ICS) 100 and 200 certifications are required for offer consideration (training offered through FEMA)
Must hold a valid emergency dispatcher certification from APCO, NENA, or a state agency, and/or a DoD Telecommunicator I/II certification
Computer skills required, including Word, Excel, PowerPoint, and e-mail applications
Good judgment and exceptional communication skills
Must have an ability to independently prioritize requests by level of urgency
Must have the ability to work unsupervised and possibly alone during various levels of urgency and call volume
Complies with applicable safety, environment, health, and waste management policies and procedure
Willingness and ability to deploy to Antarctica for extended periods
Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica
Successful completion of drug screening and background check required by employer
Successful completion of Federal Background Check required by the NSF
Must be willing and able to lift and move items, parts, assemblies, and equipment up to the safety regulation maximum as required by the position
Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors in extreme cold as required by the position
Must participate in community programs, such as “house-mouse” (chores), “daisy-picking” (cleaning-up around the station), recycling efforts & safety objectives
Valid Driver’s License issued in the United States
Must be able to obtain and maintain facility credentials/authorization
US Citizenship is required for facility credentials/authorization at this work location

Amentum - All Job Offers

Select Country

Dispatcher Supervisor

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Dispatcher Supervisor

Operations Support Rep II

Working Warehouse Supervisor

Fleet Supervisor

Stock Controller / Warehouse Operative

Warehouse Supervisor

Warehouse Supervisor

Agent-Front Desk

Plant Operative

Our AI answers in your language