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Dispatcher Supervisor

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Amentum

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Location:
Antarctica , McMurdo Station

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Supervises daily dispatch operations and responsible for responding appropriate equipment or personnel to emergency and non-emergency calls for fire and emergency medical services as well as on call department services. Identifies and dispatches appropriate units; complies with USAP policies and procedures to ensure the safety of all public safety responders and the public.

Job Responsibility:

  • Supervises daily dispatch operations and responsible for responding appropriate equipment or personnel to emergency and non-emergency calls for fire and emergency medical services as well as on call department services
  • Identifies and dispatches appropriate units
  • complies with USAP policies and procedures to ensure the safety of all public safety responders and the public
  • Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace
  • Complies with all Environmental Health & Safety and Quality Assurance requirements and goals
  • Provide documentation to these divisions as necessary to ensure adequate and legal documentation
  • Reviews, modifies, and maintains accuracy of pertinent departmental policies and procedures
  • Under the direct supervision of the fire chief, responsible for the supervision and operation of all communications and computer management for the Antarctic Fire Department
  • Provides direct supervision of all subordinate communication coordinators (dispatchers)
  • Provides training of all subordinate communication coordinators (dispatchers)
  • Provides quality assurance feedback and coaching to all subordinate communication coordinators (dispatchers)
  • Creation and maintenance of schedule providing 24hr coverage of communications center
  • Supervises and performs operator maintenance on all base station, portable and mobile radios, computers, printers, copiers, fax machines and pagers
  • Coordinates, schedules, and monitors technical maintenance of all base station, portable and mobile radios, computers, printers, copiers, fax machines and pagers with appropriate technicians
  • Supervises, schedules work and monitors the performance of subordinate dispatchers
  • Submits software recommendations
  • Provides support departmental personnel computer and communications requirements as tasked
  • Handles confidential matters (personnel actions, management reports, etc) in accordance with management policy
  • Responsible for communicating with and monitoring emergency service personnel
  • Answers 9-1-1 and other phone lines taking both emergency and non-emergency calls for service
  • Monitors the automatic fire alarm system and dispatches emergency responders and/or technicians as appropriate and creates corresponding service requests for technicians
  • Answers and routes off-continent phone calls for work related and emergency contact purposes
  • Tracks dispatch created service requests for FEMC emergency work-orders
  • Accurately and efficiently maintain various logs in a variety of formats
  • Coordinates international communications and relays information to appropriate agencies
  • Handles sensitive information in a confidential manner
  • Interacts with the National Science Foundation, military, and other agency officials, both over the phone and in person, in a professional and tactful manner
  • Coordinates radio communications as required during SAR or mass casualty events/drills
  • Notifies communications technicians when equipment malfunctions or failures occur
  • Maintains knowledge of, and tracks, all outdoor recreational travel, including contacting SAR and the SAR Response Team when guidelines dictate
  • Provides near and deep field science team party communication education
  • Maintains Communication and information plan for near and deep field science team party throughout Austral Summer Season
  • Provides communication support to personnel in the field
  • Monitors vehicle travel away from station during winter and win-fly
  • Initiates SAR procedures as required
  • Works a varied schedule to ensure 24/7 coverage of the communications center
  • Performs other duties as assigned by the on-duty Captain

Requirements:

  • High School diploma or GED
  • Minimum of five years diversified experience in dispatch radio operations and communications technology is required (Fire, EMS, and/or Law Enforcement)
  • At least two of the five years’ experience must be in a supervisory role, or two years previous experience as a Dispatcher with the Antarctic Fire Department
  • Incident Command System (ICS) 100 and 200 certifications are required for offer consideration (training offered through FEMA)
  • Must hold a valid emergency dispatcher certification from APCO, NENA, or a state agency, and/or a DoD Telecommunicator I/II certification
  • Computer skills required, including Word, Excel, PowerPoint, and e-mail applications
  • Good judgment and exceptional communication skills
  • Must have an ability to independently prioritize requests by level of urgency
  • Must have the ability to work unsupervised and possibly alone during various levels of urgency and call volume
  • Complies with applicable safety, environment, health, and waste management policies and procedure
  • Willingness and ability to deploy to Antarctica for extended periods
  • Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica
  • Successful completion of drug screening and background check required by employer
  • Successful completion of Federal Background Check required by the NSF
  • Must be willing and able to lift and move items, parts, assemblies, and equipment up to the safety regulation maximum as required by the position
  • Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors in extreme cold as required by the position
  • Must participate in community programs, such as “house-mouse” (chores), “daisy-picking” (cleaning-up around the station), recycling efforts & safety objectives
  • Valid Driver’s License issued in the United States
  • Must be able to obtain and maintain facility credentials/authorization
  • US Citizenship is required for facility credentials/authorization at this work location

Additional Information:

Job Posted:
April 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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