Dispatcher Service Order 1st Shift

• Receives, records and distributes work orders to service crews upon customers’ request for service
• Records information, such as name, address, article to be repaired, or service to be rendered
• Prepares work order and distributes to service crew
• Schedules service call and dispatches service crew
• Calls or writes customer to insure satisfactory performance of service
• Keeps record of service calls and work orders
• May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment
• Other duties as assigned

• Minimum of one (1) year experience in a dispatch or similar customer service center position
• Strong written and oral communication skills in English
• Ability to learn and master DMLSS-FM program
• Highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to treating and caring for customers
• Strong decision making and analytical skills
• Strong work ethic and team player mentality
• Be able to stand, push, pull, bend, kneel, and stretch for extended period of time
• Be able to lift 25 lbs
• Must be able to pass a local background check and have the ability to obtain and maintain NAC/LAC clearance after hire

May also be eligible for a wide range of benefits based on applicable bargaining unit agreements