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Dispatcher & Operations Assistant

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Aussie Pet Mobile of NW Tucson

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Location:
United States , Cherry Hill

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

23.00 USD / Hour
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Job Description:

Bark & Mane of Cherry Hill is a new mobile pet grooming business launching in South Jersey, focused on delivering high-quality, stress-free grooming experiences for pets and exceptional service for their owners. We are building our team from the ground up and are looking for someone who is excited to be part of a growing business and enjoys rolling up their sleeves, creating structure, and making a real impact from day one. This is not just a scheduling role. You will be the operational backbone of the business and one of the first points of contact for our clients, helping manage appointments, support launch activities, and ensure a seamless experience for both clients and groomers. This role requires someone who can think ahead, make decisions, and operate independently, not just follow instructions.

Job Responsibility:

  • Manage inbound calls, texts, and booking requests
  • Build and manage daily schedules based on efficient routing and geography
  • Communicate with clients to confirm, adjust, and support appointments
  • Create positive first impressions for new and existing clients
  • Help convert inquiries into booked appointments through excellent communication and follow-up
  • Encourage recurring appointment scheduling to support long-term client relationships
  • Monitor schedules in real-time and adjust as needed
  • Support pre-launch setup (systems, tools, supplies, and coordination)
  • Track basic metrics (appointments, cancellations, repeat clients)
  • Help create and improve processes as the business grows
  • Play a key role in delivering a consistent, high-quality client experience
  • Take ownership of the daily schedule and proactively identify and resolve issues before they impact clients

Requirements:

  • Highly organized and detail-oriented
  • Strong communicator (phone, text, and email)
  • Warm, professional and customer-focused presence
  • Comfortable making decisions and solving problems independently, without constant direction
  • Able to think in terms of efficiency and logistics (not just scheduling tasks)
  • Calm under pressure and adaptable in a fast-paced environment
  • Positive, customer-first mindset

Nice to have:

  • Scheduling, dispatching, or logistics coordination
  • Service-based business experience
  • Startup or small business environment
What we offer:
  • Bonus based on performance
  • Free uniforms
  • Opportunity for advancement
  • Paid Training
  • PTO
  • Fuel Cost Covered
  • Supplies/Tools Provided
  • Great Benefits Package
  • Appointment Schedule Managed by Office

Additional Information:

Job Posted:
May 03, 2026

Work Type:
Hybrid work
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