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The mobile grooming dispatcher is responsible for arranging and selling mobile grooming services to Pet Parents in the Marietta, Ga area. This includes taking calls from potential customers, booking appointments, and ensuring the appropriate services by highlighting convenience, one-on-one services, cage-free environments, and easy booking, and ensure the smooth operation of daily tasks. Involves assigning groomers to customer locations based on availability and proximity, maintaining accurate records, and resolving scheduling issues that arise.
Job Responsibility:
Serve as the operational core of a mobile pet grooming company
Align with vision of a premium service for pets and Pet Parents, and a strong experience employees
Lead customer service: Handle incoming calls, collect pet information, comfortable upselling services as appropriate, schedule appointments, and address customer inquiries regarding mobile grooming services
Appointment Scheduling: Use modern, built-for-fit mobile grooming scheduling software to efficiently book appointments based on customer availability, groomer schedules, and geographical location
Communication with Groomers: Relay appointment details, special requests, and updates to groomers clearly and promptly
Input on processes, policies, and groomer morale, hiring, and performance feedback
Data Management: Maintain accurate customer records, including pet information, contact details, and grooming history
Minor Route Optimization: Plan efficient daily routes for groomers, minimizing travel time and maximizing productivity
Requirements:
Exceptional communication and interpersonal skills to interact effectively with customers and groomers
Knowledge of dogs and love of animals strongly preferred
Strong organizational and time-management abilities to handle schedules
Customer service orientation with the ability to resolve inquiries and problems promptly
Comfort with asking for recurring appointments and upselling services as appropriate
What we offer:
Competitive salary
Flexible schedule
Opportunity for advancement
Training & development
Competitive pay
Paid ongoing training, Aussie Pet Mobile training, and mentorship opportunities
Employee recognition through company events, swag, and additional incentives
Career growth opportunities
Flexible work from home options available
Fuel Cost Covered
Supplies/Tools Provided
Appointment Schedule Managed by Office
Competitive Compensation - Commission & Tips
We provide a Mercedes-Benz Van fully equipped with air conditioning, hydrobath and a grooming salon