Dispatcher Lead

• Responsible for responding appropriate equipment or personnel to emergency and non-emergency calls for fire and emergency medical services as well as on call department services
• Identifies and dispatches appropriate units
• complies with USAP policies and procedures to ensure the safety of all public safety responders and the public
• Responsible for maintaining a safe and clean workplace and ensuring that safety is the highest priority in the workplace
• Adheres to ASC Safety guidelines and participates in weekly safety meetings
• Under the direct supervision of the dispatch supervisor, responsible for the supervision and operation of all communications and computer management for the Antarctic Fire Department
• Responsible for the day-to-day operation of the fire department dispatch center
• Provides direct supervision of all subordinate communication coordinators (dispatchers)
• Monitors the automatic fire alarm system and dispatches emergency responders and/or technicians as appropriate and creates corresponding service requests for technicians
• Monitors, answers, and interprets various equipment indicating facilities emergencies
• Prioritizes information, delegates to the appropriate trade, and creates service requests for emergency facility work orders
• Responsible for communicating with and notifying emergency service personnel when appropriate
• Monitors and operates HF/VHF/Satellite telephone equipment, various radio equipment and assists communications technicians with troubleshooting equipment when necessary
• Assists with operational aircraft communications, including uncontrolled airfield announcements and distributing aircraft movement reports
• Maintains knowledge of, and tracks, vehicle movements, field parties and Recreation groups in accordance with the USAP safe travel policy, and field camp check in policies
• Initiates EOC procedures as required
• Performs communication related data entry utilizing Software, Word, Excel, Power Point, Outlook and other applications
• Responsible for accurate and timely reporting for all logs and reporting systems
• Thoroughly communicates current and pertinent information during every shift exchange
• Coordinates international communications and relays information to appropriate agencies
• Handles sensitive information in a confidential manner and in accordance with PII/SI/PHI policies and procedures
• Interacts with the National Science Foundation, military and other agency officials, both over the phone and in person, in a professional and tactful manner
• Provides set-up and communications staffing personnel for the Emergency Operations Center (EOC) during emergency events and drills
• Coordinates radio communications as required during Fire Department, SAR or mass casualty events/drills, and conveys instructions via UHF/VHF/HF/Satellite as directed by the EOC Director
• Notifies communications technicians when equipment malfunctions or failures occur
• Provides communication support to personnel in the field
• Monitors vehicle travel away from station during winter and win-fly
• Initiates SAR procedures as required
• Works a varied schedule to ensure 24/7 coverage of the communications center
• Assists Dispatch Supervisor in training of subordinate communication coordinators (dispatchers)
• Assists Dispatch Supervisor in quality assurance reviews of subordinate communication coordinators (dispatchers)
• Assists Dispatch Communications Supervisor with special projects as required
• Performs other duties as assigned by Dispatch Supervisor

• High School diploma or GED
• 4 years of emergency services (Fire, EMS, and/or Law Enforcement) dispatch experience or two years as a Dispatcher with the Antarctic Fire Department
• Must hold a valid emergency dispatcher certification from APCO, NENA, or a state agency, and/or a DoD Telecommunicator I/II certification
• Incident Command System (ICS) 100 and 200 certifications are required for offer consideration (training offered through FEMA)
• Computer skills required, including Word, Excel, PowerPoint and e-mail applications
• Good judgment and exceptional communication skills
• Must have an ability to independently prioritize requests by level of urgency
• Must have the ability to work unsupervised and possibly alone during various levels of urgency and call volume
• Complies with applicable safety, environment, health, and waste management policies and procedure
• Willingness and ability to deploy to Antarctica for extended periods
• Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica
• Successful completion of drug screening and background check required by employer
• Successful completion of Federal Background Check required by the NSF
• Must be willing and able to lift and move items, parts, assemblies, and equipment up to the safety regulation maximum as required by the position
• Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors in extreme cold as required by the position
• Must participate in community programs, such as “house-mouse” (chores), “daisy-picking” (cleaning-up around the station), recycling efforts & safety objectives
• Valid Driver’s License issued in the United States
• Must be able to obtain and maintain facility credentials/authorization
• US Citizenship is required for facility credentials/authorization at this work location

At least two years’ previous supervisory experience