Dispatch Supervisor

• Organize, prioritize, and allocate day-to-day operational activities
• Coach and mentor team members and implement corrective actions when needed
• Ensure comprehensive training for new employees and assign qualified personnel to support ongoing training
• Maintain and update the dispatch office policy and SOP manuals
• Ensure pickup and delivery requests are dispatched promptly and professionally to drivers and vendors
• Ensure accurate and timely entry of PODs and all related pickup/delivery timestamps
• Manage driver communications, route-related issues, and call volume
• escalate or adjust operational plans as appropriate
• Continuously monitor vendor performance and develop improvement plans when necessary
• Monitor transportation costs and identify opportunities for increased efficiency and cost savings
• Proactively manage and align with customer expectations
• Uphold and promote our Safety First culture at all times

• Minimum 2–3 years of transportation experience in dispatch and/or operations supervision
• Strong knowledge of freight forwarding operations
• Strong negotiation, administrative, and organizational skills
• Results-driven with excellent attention to detail
• Experience working in a Collective Bargaining Unit environment preferred
• Bachelor’s degree or equivalent professional experience preferred

Experience working in a Collective Bargaining Unit environment preferred

• Competitive base salary plus role dependent performance-based incentives
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions
• Vision: Optional coverage for exams, frames, and contacts
• Dental: Optional coverage for preventive, basic, and major services
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days