Dispatch Supervisor

• Deliver World Class Service by providing superior customer service and strive to exceed the needs and expectations of internal and external customers
• Maintain a positive relationship with all drivers and customers through effective communication and interaction
• Value People by ensuring drivers have the necessary equipment to complete all scheduled deliveries and pick-ups daily
• To liaise with departments to ensure equipment is booked in and collected from the GI area
• Communicate with customers on deliveries due to delays, weather, and equipment issues
• Coordinate dispatch and delivery activities between drivers and customers
• See the Bigger Picture and as needed, assist warehouse team with pulling, receiving, and transportation of equipment
• Liaising with project managers and support about trucks/vans
• Talking to trucking companies
• To supervise the team and coordinate the loading and unloading of all vehicles
• Ensure all equipment is in good condition for deliveries
• Ensure order accuracy
• Ensure that vehicles are well maintained by scheduling service appointments as required
• Ensure Driver Vehicle Inspection Logs are performed before each trip
• Ensure general maintenance supplies are on hand (e.g. wiper fluid, DEF, etc.)
• Schedule mechanical maintenance needs as needed to ensure maximum uptime for vehicles
• Do the Right Thing and ensure that delivery trucks are kept clean, free of debris and maintained daily
• Drive Results by ensuring drivers are following set routes by dispatch for optimal production
• Provide directions from location to location when needed
• Provide management with reporting on fleet and drivers
• Maintain current fleet and driver information on relevant systems
• Create balanced routes for optimal driver/truck production and fleet efficiency
• Monitor live routes for optimal route and traffic condition
• Confirm drivers are operating in a manner that consistently reflects Encore values
• Keep in contact with drivers to determine progress and provide alternative directions in cases of rush hours or traffic blocks
• Manage and monitor manual and/or electronic log books
• Value People - Assists in training the Dispatcher on Encore service expectations
• Serves as a mentor for new hires
• Models and reinforces a positive working environment centred around company values
• Conducts the annual ITM process for assigned team members in conjunction with the Warehouse Manager
• To coordinate the staff and booking crew according to the workload

• High School Diploma / GCSE’s or equivalent
• 2+ years supervisory experience
• 3 years of transportation or logistics experience (fleet management preferred)
• Basic Audio Visual Experience
• Basic Computer Skills
• Exceptional customer service skills
• Ability to lead the organisation in a safe, efficient and caring manner
• General knowledge of vehicle inspection and maintenance
• Ability to give, receive and follow written and/or oral instructions
• High level of composure and good stress management skills
• Alert, focused, and detail-oriented
• Proficient using GPS and other routing systems
• Ability to work both independently and cooperatively
• Good communication skills, both written and verbal, with internal and external customers
• Ability to work safely with high degree of quality
• High degree of team work with customers, peers, and managers
• Ability to use and understand automated routing software
• General competencies skills in smart phone use
• Superior customer service skills
• Demonstrate integrity in all areas
• A sense of ownership and responsibility for safety and timeliness

fleet management preferred

• Private Healthcare after 12 months of continuous service
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme