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Dispatch Specialist

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Villatel

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Location:
United States , Orlando

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Contract Type:
Not provided

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Salary:

20.00 USD / Hour

Job Description:

Villatel, a hospitality company, is seeking a highly organized and proactive Dispatch Specialist to support Resort Operations. The Dispatch Specialist will play a critical role in coordinating and overseeing the dispatching of maintenance, housekeeping, guest services, and other service requests to ensure efficient and timely issue resolution. This position requires excellent communication skills, strong leadership abilities, along with a commitment to delivering exceptional experiences for our guests.

Job Responsibility:

  • Monitor incoming requests through various channels and address any issues and/or delays in resolution
  • Prioritize and assign tasks based on urgency, nature of the request, and availability of resources
  • Ensure that all service requests are addressed promptly and efficiently to meet guest satisfaction standards
  • Maintain accurate records of dispatched requests
  • Liaise with various departments to coordinate service delivery and resolve guest-related issues
  • Communicate effectively with guests to gather information about service requests, provide updates on status, and ensure satisfaction with resolution(s)
  • Conduct follow-up to verify the completion and satisfactory resolution of dispatched requests

Requirements:

  • High School Diploma or equivalent required
  • Associate or bachelor’s degree in hospitality management, business administration, or related field preferred
  • Previous experience in dispatching and/or customer service within the hospitality industry
  • Excellent communication skills, both verbal and written
  • Strong organizational skills with attention to detail and accuracy
  • Proficiency in using dispatching software, property management systems, and Microsoft Office suite
  • Ability to work well with others
  • Ability to remain calm and focused under pressure and to prioritize tasks in a fast-paced environment
  • Available to work shifts including evenings, weekends, and holidays as needed

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Parttime
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