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Villatel, a hospitality company, is seeking a highly organized and proactive Dispatch Specialist to support Resort Operations. The Dispatch Specialist will play a critical role in coordinating and overseeing the dispatching of maintenance, housekeeping, guest services, and other service requests to ensure efficient and timely issue resolution. This position requires excellent communication skills, strong leadership abilities, along with a commitment to delivering exceptional experiences for our guests.
Job Responsibility:
Monitor incoming requests through various channels and address any issues and/or delays in resolution
Prioritize and assign tasks based on urgency, nature of the request, and availability of resources
Ensure that all service requests are addressed promptly and efficiently to meet guest satisfaction standards
Maintain accurate records of dispatched requests
Liaise with various departments to coordinate service delivery and resolve guest-related issues
Communicate effectively with guests to gather information about service requests, provide updates on status, and ensure satisfaction with resolution(s)
Conduct follow-up to verify the completion and satisfactory resolution of dispatched requests
Requirements:
High School Diploma or equivalent required
Associate or bachelor’s degree in hospitality management, business administration, or related field preferred
Previous experience in dispatching and/or customer service within the hospitality industry
Excellent communication skills, both verbal and written
Strong organizational skills with attention to detail and accuracy
Proficiency in using dispatching software, property management systems, and Microsoft Office suite
Ability to work well with others
Ability to remain calm and focused under pressure and to prioritize tasks in a fast-paced environment
Available to work shifts including evenings, weekends, and holidays as needed