Dispatch Specialist Job at Dot Foods (Mt Sterling)

Dispatch Specialist

Villatel is seeking a highly organized, proactive Dispatch Specialist to support...

Location

United States , Orlando

Salary:

19.00 USD / Hour

Villatel

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
Associate or Bachelor’s degree in Hospitality, Business, or related field preferred
Previous experience in dispatching, coordination, or customer service—preferably in hospitality
Excellent verbal and written communication skills with a professional, guest-focused approach
Strong organizational skills with exceptional attention to detail
Ability to multitask, prioritize, and problem-solve in a fast-paced environment
Proficiency with dispatching systems, property management systems (PMS), and Microsoft Office
A collaborative mindset with the ability to work effectively across departments
Calm, composed, and solutions-oriented under pressure
Flexibility to work evenings, weekends, and holidays as needed

Job Responsibility

Monitor incoming service requests from multiple channels including phone, email, and digital platforms
Identify and address delays or service gaps to ensure timely resolution
Prioritize and assign tasks based on urgency, request type, and team availability
Ensure all service requests are handled efficiently and meet guest satisfaction standards
Maintain accurate, real-time records of requests, assignments, and completion status
Coordinate closely with maintenance, housekeeping, guest services, and leadership teams
Communicate directly with guests to gather details, provide updates, and confirm satisfaction
Conduct follow-ups to ensure all issues are fully resolved

Fulltime

New

Dispatch Specialist

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Must be able to work full time, 40 hrs per week
Experience in logistics, transportation, or dispatch operations preferred
Strong problem-solving and multitasking abilities in a fast-paced environment
Excellent communication skills. English Level C1
Can work Monday to Friday, 9:00am - 6:00pm EST
Has 1 or more years of experience Customer Service or in BPO
Proficient in using Microsoft Office or Google Workspace

Job Responsibility

Answer incoming calls as they arrive on the Night Dispatch queue
Perform check calls as by the client's Account Executives
Provide timely and efficient updates to Account Executives as they become available
Use effective listening skills to collect required information and/or to identify potential conflicts
Practice professional phone etiquette
provide excellent customer service to customers and carriers
Troubleshoot problem loads and resolve issues pertaining to delays, accidents, pickup/delivery numbers, and paperwork questions
Issue advances to carriers pertaining to unloading charges and fuel advances
Maintain communication with the carrier while loads are in transit
Other duties as required or assigned

Fulltime

Dispatch Specialist

As a Dispatch Specialist, you will provide support to the Transportation Departm...

Location

United States , Mt Sterling

Salary:

17.15 - 25.73 USD / Hour

Dot Foods

Expiration Date

Until further notice

Requirements

High school diploma, General Equivalency Degree, or relevant work experience
Excellent mathematical and reading skills
Computer skills, including knowledge of Microsoft Office programs
Ability to multi-task and work in a fast-paced environment

Job Responsibility

Provide excellent customer service to both internal and external customers
Schedule appointments with customers via phone, email, or web-based formats
Communicate with drivers on schedules and work assignments
Work with multiple departments and manage a diverse and hectic workload
Apply lean thinking and tools to identify and eliminate waste in all areas of the position

What we offer

Competitive compensation package, including bonuses for successful performance
Extensive benefits including medical, dental, 401k, and profit-sharing
Significant advancement opportunities

Fulltime

Dispatch Specialist

Be the Voice Behind Exceptional Guest Experiences. Villatel is seeking a highly ...

Location

United States , Davenport

Salary:

19.00 - 21.00 USD / Hour

Villatel

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
Associate or Bachelor’s degree in Hospitality, Business, or related field preferred
Previous experience in dispatching, coordination, or customer service—preferably in hospitality
Excellent verbal and written communication skills with a professional, guest-focused approach
Strong organizational skills with exceptional attention to detail
Ability to multitask, prioritize, and problem-solve in a fast-paced environment
Proficiency with dispatching systems, property management systems (PMS), and Microsoft Office
A collaborative mindset with the ability to work effectively across departments
Calm, composed, and solutions-oriented under pressure
Flexibility to work evenings, weekends, and holidays as needed

Job Responsibility

Monitor incoming service requests from multiple channels including phone, email, and digital platforms
Identify and address delays or service gaps to ensure timely resolution
Prioritize and assign tasks based on urgency, request type, and team availability
Ensure all service requests are handled efficiently and meet guest satisfaction standards
Maintain accurate, real-time records of requests, assignments, and completion status
Coordinate closely with maintenance, housekeeping, guest services, and leadership teams
Communicate directly with guests to gather details, provide updates, and confirm satisfaction
Conduct follow-ups to ensure all issues are fully resolved

Fulltime

Dispatch Specialist

Villatel, a hospitality company, is seeking a highly organized and proactive Dis...

Location

United States , Davenport

Salary:

Not provided

Villatel

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
Associate or bachelor’s degree in hospitality management, business administration, or related field preferred
Previous experience in dispatching and/or customer service within the hospitality industry
Excellent communication skills, both verbal and written
Strong organizational skills with attention to detail and accuracy
Proficiency in using dispatching software, property management systems, and Microsoft Office suite
Ability to work well with others
Ability to remain calm and focused under pressure and to prioritize tasks in a fast-paced environment
Available to work shifts including evenings, weekends, and holidays as needed

Job Responsibility

Monitor incoming requests through various channels
Prioritize and assign tasks based on urgency, nature of the request, and availability of resources
Ensure that all service requests are addressed promptly and efficiently to meet guest satisfaction standards
Maintain accurate records of dispatched requests
Liaise with various departments to coordinate service delivery and resolve guest-related issues
Communicate effectively with guests to gather information about service requests, provide updates on status, and ensure satisfaction
Conduct follow-up to verify the completion and satisfactory resolution of dispatched requests

Fulltime

Dispatch Specialist

Villatel, a hospitality company, is seeking a highly organized and proactive Dis...

Location

United States , Orlando

Salary:

20.00 USD / Hour

Villatel

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
Associate or bachelor’s degree in hospitality management, business administration, or related field preferred
Previous experience in dispatching and/or customer service within the hospitality industry
Excellent communication skills, both verbal and written
Strong organizational skills with attention to detail and accuracy
Proficiency in using dispatching software, property management systems, and Microsoft Office suite
Ability to work well with others
Ability to remain calm and focused under pressure and to prioritize tasks in a fast-paced environment
Available to work shifts including evenings, weekends, and holidays as needed

Job Responsibility

Monitor incoming requests through various channels and address any issues and/or delays in resolution
Prioritize and assign tasks based on urgency, nature of the request, and availability of resources
Ensure that all service requests are addressed promptly and efficiently to meet guest satisfaction standards
Maintain accurate records of dispatched requests
Liaise with various departments to coordinate service delivery and resolve guest-related issues
Communicate effectively with guests to gather information about service requests, provide updates on status, and ensure satisfaction with resolution(s)
Conduct follow-up to verify the completion and satisfactory resolution of dispatched requests

Parttime

Dispatch Specialist

As a Dispatch Specialist, you will provide support to the Transportation Departm...

Location

United States , Mt Sterling

Salary:

16.80 - 25.20 USD / Hour

Dot Foods

Expiration Date

Until further notice

Requirements

High school diploma, General Equivalency Degree, or relevant work experience
Excellent mathematical and reading skills
Computer skills, including knowledge of Microsoft Office programs
Ability to multi-task and work in a fast-paced environment

Job Responsibility

Provide excellent customer service to both internal and external customers
Schedule appointments with customers via phone, email, or web-based formats
Communicate with drivers on schedules and work assignments
Work with multiple departments and manage a diverse and hectic workload
Apply lean thinking and tools to identify and eliminate waste in all areas of the position

What we offer

Competitive compensation package, including bonuses for successful performance
Extensive benefits including medical, dental, 401k, and profit-sharing
Significant advancement opportunities

Fulltime

Dispatch Specialist

This position will provide support to the Transportation Department in coordinat...

Location

United States , Williamsport

Salary:

Not provided

Dot Foods

Expiration Date

Until further notice

Requirements

High school diploma or General Equivalency Degree
Excellent mathematical and reading skills
Computer skills, including knowledge of Microsoft Office programs
Experience working in a fast-paced environment with multiple deadlines

Job Responsibility

Provide excellent customer service to internal customers
Set up and maintain system to accurately track internal quality measures
Communicate with drivers on schedules and work assignments
Participate in continuous improvement projects
Prepare necessary paperwork for drivers
Apply lean thinking and tools to identify and eliminate waste in all areas of the position

Fulltime

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Dispatch Specialist

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