Dispatch Specialist Job at Helpware (Cebu)

Dispatch Specialist I

Brightspeed is looking for a Dispatch Specialist I to join our team! As a Dispat...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

High School, GED or equivalent education and relevant experience
2+ years of related experience
Ability to prioritize with good time management skills
Strong customer service background
Excellent communication skills
Must have PC skills and be well versed in Microsoft Windows
Understanding of team collaboration & alignment

Job Responsibility

Utilizing systems to monitor workflow and load the work to qualified technicians
Evaluating and reassigning work to available technicians as needed
Monitoring and regulating work volumes
Communicating with technicians and/or other departmental employees to resolve force availability imbalances
Reading and analyzing exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria
Ensuring that service orders and repair tickets are processed accurately
Utilizing job skills, company policies, and dispatch procedures to complete assigned tasks
Contacting customers via phone/email/text to schedule, reschedule, or confirm appointments
Ensuring customer satisfaction and resolving any appointment-related issues

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Aviation Communication Specialist

The Communication Specialist is one of the first points of contact for discharge...

Location

United States , Oklahoma City

Salary:

38896.00 - 50336.00 USD / Year

Pafford EMS

Expiration Date

Until further notice

Requirements

Ability to perform oriented tasks efficiently and accurately in a fast-paced, high-stress environment
Ability to listen, speak and write articulately clearly and interact with the public, a diverse workgroup, and emergency staff without confusion
Ability to gain an understanding of the current telecommunications organizational structure, policies, procedures, programs, practices, terminology, and services
Ability to work all shifts, including holidays and weekends
Ability to communicate respectfully and effectively
Ability to summarize key individual characteristics and enter the information into the database (while using correct grammar, spelling and punctuation) for use by co-workers and pre-hospital care staff
Ability to demonstrate leadership qualities such as adaptability, flexibility, dependability, punctuality and accountability through quick, effective responses to change
Education/training REQUIRED: High school graduate or GED
Licensure, Certification, or Registration Requirements for continued employment at one year: Proficiency in above training
CPR

Job Responsibility

Call intake for inter-facility flights
Dispatching the flight team
Flight following
Coordinating helicopter operations with landing zone coordinators and security/police officers at sending and receiving facilities
Taking non-emergency ground ambulance transport requests
Scheduling non-emergency ground ambulance transports
Reading weather reports

What we offer

Relocation assistance is available for qualified candidates

Fulltime

Logistics Specialist

As a Logistics Specialist, you will play a critical role in managing and coordin...

Location

United States , Austin

Salary:

Not provided

Atlas Energy Solutions

Expiration Date

Until further notice

Requirements

4+ years of professional experience in logistics, transportation, or supply chain operations
a degree in supply chain or logistics may be considered equivalent to this experience requirement
Strong organizational, analytical, and communication skills
Proficiency in logistics software and dispatch systems
Ability to work a rotating shifts, including nights and weekends

Job Responsibility

Manage and coordinate the transportation, storage, and distribution of sand across a multi-origin, multi-destination network
Plan and optimize shipping routes to ensure timely and cost-effective deliveries
Track inventory levels and monitor shipments for delays, discrepancies, or issues
Negotiate and maintain relationships with carriers and third-party logistics providers
Ensure compliance with all relevant safety, regulatory, and operational standards are upheld with internal and external business partners
Maintain accurate documentation for all logistics activities, including routing, inventory, and delivery records
Analyze logistics data to identify inefficiencies and implement process improvements
Collaborate with internal teams and external partners to ensure seamless execution of logistics operations
Prioritize tasks effectively based on urgency, importance, and business impact
Support troubleshooting of logistics and equipment issues, ensuring appropriate escalation and resolution

What we offer

100% covered Medical, Dental, and Vision
401K with company match, immediate vesting

Security Monitoring Specialist

We’re a high-tech home security company that’s passionate about protecting the l...

Location

United States , Richmond

Salary:

21.00 USD / Hour

SimpliSafe

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Ability to pass multiple state licensing background checks and monitoring related exams
6 months to 12 months of prior monitoring experience is preferred
Proficiency in basic computer programs, including Microsoft Office and Excel
The ability to maintain self composure while providing a level of comfort and assurance during high intense emergency situations
The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
Strong work ethic and the drive to contribute to company goals
Ability to prioritize in a fast-paced environment and excellent time management skills
Ability to multitask with different, and sometimes conflicting, events happening at the same time
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Job Responsibility

Provide top-tier monitoring support to all customers with a goal of every home secure
Receive and respond to multiple emergency and non-emergency alarms calls from customers and authority agencies
Ask questions to interpret, analyze and anticipate the caller’s situation to resolve problems, provide information, dispatch emergency services, or refer callers to other point of contacts
Enter clear and concise data in computer system database to maintain logs and records of calls, activities and other account information
Dispatch and coordinate the responses of public safety agencies according to company standard operating procedures
Stay abreast of company policy changes and updates with training material within the dispatcher role
Obtain multiple state regulatory licensing during the new hire training program and participate in all required renewal training to maintain multiple state regulatory licenses

What we offer

participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

Crisis specialist senior

Functions as a member of Strong Memorial Hospital’s Mobile Crisis Team, serving ...

Location

United States of America , Brighton

Salary:

20.31 - 27.42 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate’s degree in a human services related field
3 years of experience in human services
Experience in a psychiatric crisis or emergency setting (Preferred)
Or equivalent combination of education and experience
Ability to analyze complex problems and formulate evidence-informed plans, solutions and courses of actions
Ability to establish and maintain cooperative working relationships with individuals at all levels of the organization
Ability to speak Spanish, Vietnamese or be fluent in American Sign Language (Preferred)
Must possess valid New York State Driver’s License and a satisfactory driving record

Job Responsibility

Functions as a member of Strong Memorial Hospital’s Mobile Crisis Team, serving patients in mental health crisis within the community
Functions as a mentor to the Crisis Specialist staff to ensure consistent care and support is provided to patients and families
Responsible for training of new Crisis Specialist staff
Functions as Mobile Crisis Team Dispatcher, responsible for case assignment to the teams in the field
Tracks, monitors and communicates with crisis staff in the field
Responsible for timely and efficient response to referrals received
Assists with hiring and mentoring of staff and provides guidance under the direction of the Mobile Crisis Team Director
Senior Crisis Specialists coordinate the dispatching of Mobile Crisis Teams in the community to ensure all areas of need are covered
Responsible for use of independent judgement to determine acuity of crisis referrals in order to dispatch teams accordingly
Responsible for making contact with teams in the field to allocate resources appropriately

Fulltime

Transportation Specialist, Dispatch Operations

The Transportation Specialist - Dispatch Operations is responsible for supportin...

Location

United States of America , Buffalo

Salary:

21.00 USD / Hour

ACV Auctions

Expiration Date

Until further notice

Requirements

Ability to read, write, speak, and understand English.
High School Diploma or GED
Minimum 1-2 years' experience in dispatch, logistics, or transportation industry.
Intermediate problem-solving ability
Teamworking skills, including both internally and externally
Proven customer service ability
Communication and organizational skills
Sense of urgency and self-motivation
Familiarity with business technology, including Microsoft Office or G Suite, and Salesforce.

Job Responsibility

Actively and consistently support all efforts to simplify and enhance the customer experience.
Triage customer and carrier inquiries
manage transactions and communications to provide timely resolutions.
Process transactions to support Transportation operations, dispatching and Dispatch Operations.
Maintain and manage relationships with carriers, customers, and internal departments and Teammates.
Resolve complex issues utilizing processes, procedures, and effective problem solving skills.
Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems or platforms.
Work interdepartmentally to maintain status of dispatching and Dispatch Operations.
Ensure transactions and records are accurate, up-to-date, and compliant.
Identify opportunities for customer satisfaction, dispatch, and Dispatch Operations operations efficiency.

What we offer

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

Fulltime