Dispatch Specialist I Jobs

Brightspeed

Location:
United States, Charlotte

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Brightspeed is looking for a Dispatch Specialist I to join our team! As a Dispatch Specialist I you will be responsible for monitoring the workflow for technicians, evaluating and reassigning work as needed. In this key role you will provide updates and status information on the progress of work and escalating as appropriate.

Job Responsibility:

Utilizing systems to monitor workflow and load the work to qualified technicians
Evaluating and reassigning work to available technicians as needed
Monitoring and regulating work volumes
Communicating with technicians and/or other departmental employees to resolve force availability imbalances
Reading and analyzing exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria
Ensuring that service orders and repair tickets are processed accurately
Utilizing job skills, company policies, and dispatch procedures to complete assigned tasks
Contacting customers via phone/email/text to schedule, reschedule, or confirm appointments
Ensuring customer satisfaction and resolving any appointment-related issues

Requirements:

High School, GED or equivalent education and relevant experience
2+ years of related experience
Ability to prioritize with good time management skills
Strong customer service background
Excellent communication skills
Must have PC skills and be well versed in Microsoft Windows
Understanding of team collaboration & alignment

What we offer:

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Dispatch Specialist I