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The Remote Operations (Dispatch Centers) Projects Lead Engineer / Specialist will act as an internal operational consultant, being the main support entity for the Remote Operations (Dispatch Centers) Director. The RODC Projects Lead Engineer / Specialist is responsible for generating and following-up the team performance and other transversal Department reports, conducting deep dive analysis and driving improvement actions and tools to support RODC area leaders, acting also as PMO manager for transversal strategic transformational projects.
Job Responsibility:
Development of tools to allow the generation and follow-up of performance, KPIs and SLAs reports for all RODC areas: Remote Operations, Operational Technology and Operational Data Office & Reporting
Analysis of deviations against targets and conduction of deep-dive analysis to support the identification of improvement opportunities in coordination with the corresponding RODC areas' leaders and the Director
Coordinate, follow-up and support implementation of identified improvement opportunities and align between the involved areas
Establishment of links with the different teams both internally within RODC and with the rest of the organization, when required, to allow the full RODC reporting objective
Manages coordination with the different RODC team leaders to provide periodic forecasts and targets both for operating and financial performance
Ensures accuracy of the reporting and assists in correcting any inaccuracies in the business data
Identification and validation of new data sources for additional reporting needs
Ensure the creation and success of strategic programs and/or projects for the organization through effective and efficient management of scope, time, cost and quality
Develop program plans (execution, communication, risks, etc.) aligned with RODC Director and rest of Dispatch areas' leaders
Continuous update of the status of the programs and projects according to the procedures and tools in force
Ensure that the financial execution of the project complies with the operational execution
Manage relationships with stakeholders for specific and corporate projects
Ensure the formal closure of the programs or projects and its successful celebration involving all the required staff
Assist in the elaboration and development of business plan and in the implementation and monitoring of the strategy for RODC
Ensures the up-to-date availability of RODC processes and reporting documentation
Collaboration with other teams in the usage of the applicable corporate tools and the adherence to best practices
Prepares and delivers key business meetings, sharing periodical reports and presentations to allow easy tracking, monitoring and control of RODC activities, with clear meeting outcomes and lessons learned
Act as RODC Social Media Manager being the responsible for the creation and leading of the area's social media strategical content aligned with RGA's global social media strategy
Continuous improvement of operational processes, analytical methods and tools to increase efficiency and accuracy of RODC processes and information management
Proposal of climate improvement related initiatives and involvement in its execution
Requirements:
University degree related with Engineering or Administration
Ability to read, write and speak English and Spanish or Portuguese fluently
At least 3 years of experience in Consulting and/or Project Management with specific knowledge
Exceptional analytical and quantitative problem-solving skills
Strong Microsoft Office skills
Strong communication skills to engage with technical and Business Unit stakeholders
Ability to build consensus and align different stakeholders
Strategic thinking and planning
Program and Project Management skills
Agile methodology skills
Ability to adapt to changes in priorities
Ability to be self-motivated
Flexibility to support in all relevant actions required by the department
Multidisciplinary teams’ coordination
Attention to detail and analytical skills
Full autonomy in action
Nice to have:
PowerBI and phyton (desirable)
Additional languages to be valued
What we offer:
Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making
Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits
Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility