Dispatch Officer

• Answer and prioritize emergency and non-emergency calls and dispatch officers or route to appropriate departments
• Use proper radio protocol and multitask effectively while coordinating service calls
• Dispatch Plant Services after regular business hours
• Answer University switchboard calls during closures, holidays, or coverage gaps
• Assess and triage after-hours maintenance, custodial, IT, and grounds issues at campus properties
• Notify on-call staff and campus departments of emergencies or unusual incidents after hours
• Patch officers through to Spokane Police/Fire radio channels as requested
• Monitor fire, burglary, panic, temperature, and intrusion alarms
• Operate and monitor the Persona card access system to secure or unlock buildings, including emergency lockdowns
• Track and respond to Fire Pager and 911 calls
• Conduct real-time and post-incident video surveillance using campus security camera system
• Monitor for suspicious activity and alert officers as needed
• Export video footage upon request by officers or law enforcement
• Log all dispatch activity in Omnigo, including calls for service and daily reports
• Run reports from both Dispatch and Officer Modules
• Use T2 system to locate campus affiliates and manage parking records
• Record and track lost & found items in Crowdfind system
• Coordinate services for the campus community with external agencies such as Safe Ride, Uber Health, Detox, Spokane Police/Fire, Spokanimal, Avista, and Lutheran Services
• Maintain up-to-date emergency and non-emergency contact lists for staff, faculty, and students
• Provide access to student health information during emergencies, following appropriate protocols
• Utilize internal systems such as EMS and StarRez to support communication and service coordination

• Ability to pass a background check
• Previous experience in dispatch, security, or emergency services
• Strong verbal and written communication skills
• Ability to remain calm and focused under pressure, including in emergency or high-stress situations
• Computer literacy, including proficiency in word processing and data entry
• Availability to work various shifts, including nights, weekends, and holidays

• Associate's or Bachelor's degree in Criminal Justice, Communications, Emergency Management, or a related field
• Work experience in higher education
• Proficiency with security and surveillance technologies, including video monitoring systems and card access control
• Familiarity with Computer-Aided Dispatch (CAD) systems, radio dispatch systems, and records management software
• Bilingual or multilingual proficiency
• Knowledge of Clery Act reporting requirements and/or familiarity with campus safety policies and procedures

competitive benefits package