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The Night Operations position is responsible for overseeing all Dispatch activity for their assigned shift in the Night Operations department. This position will be primarily focused on City and Highway dispatch. The focus of this role is the identification and resolution of all non-routine or time-sensitive issues that arise after regular business hours. The Night Operations staff must display sound judgment and involve other operations staff in the resolution process, as they deem necessary. Must be well organized, an excellent communicator and have a keen sense of timeliness.
Job Responsibility:
Identification and resolution of all non-routine and time-sensitive issues that occur after regular business hours
Prioritize each situation (emergency, non-routine, routine) and respond accordingly
Management of all after-hours satellite, telephone and in-person communications for multiple city and highway fleets
Manage all incoming inquiries and provide excellent customer service according to company standards
Reporting and documenting of all after-hours activity for customer service, planning and driver related issues to the appropriate personnel
Requirements:
Dispatch experience
Dedicated experience providing customer service in a similar work environment
Well organized, an excellent communicator and have a keen sense of timeliness
Demonstrated attention to detail, communication, problem solving and planning abilities
Ability to multitask and to thrive in a fast-paced environment
Excellent interpersonal and communication skills
Proven analytical and critical thinking skills
Excellent problem solving abilities
What we offer:
Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
Dispersed work environments that promote a healthy work-life balance
Meaningful and impactful work and projects with an essential service provider
Join our engaging Wellness Program & extracurricular sports teams