Dispatch Manager Job at Massachusetts Municipal Association (Billerica)

Job Description

The Communications Manager is responsible for the overall management, supervision, and administration of the town’s Public Safety Communications Center. This role oversees planning, coordination, staffing, and information technology management to ensure the effective and efficient delivery of emergency communication services. This position requires independence, decision making, leadership, discretion, and accountability.

Job Responsibility

The Communications Manager is responsible for the overall management, supervision, and administration of the town’s Public Safety Communications Center. This role oversees planning, coordination, staffing, and information technology management to ensure the effective and efficient delivery of emergency communication services. This position requires independence, decision making, leadership, discretion, and accountability
Collaborates with the Chief of Police or their designee to plan, develop, evaluate, coordinate, and implement tasks, policies, procedures, operational processes, and training. Key responsibilities include overseeing Public Safety Telecommunicators’ certification and training, and managing information technology and radio protocols for all Communications personnel
Serves as a liaison to the State 911 Department, Criminal Justice Information Services (CJIS), National Crime Information Center (NCIC), the Emergency Operations Center (EOC), and vendors.

Requirements

Collaborates with the Chief of Police or their designee to plan, develop, evaluate, coordinate, and implement tasks, policies, procedures, operational processes, and training. Key responsibilities include overseeing Public Safety Telecommunicators’ certification and training, and managing information technology and radio protocols for all Communications personnel
Serves as a liaison to the State 911 Department, Criminal Justice Information Services (CJIS), National Crime Information Center (NCIC), the Emergency Operations Center (EOC), and vendors.

What we offer

Full health and dental insurance
Vision coverage
Participation in the 457 deferred compensation program
Entry into the Middlesex County Retirement Pension System
Two weeks of annual vacation time off and three personal days off

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