Dispatch Customer Service, Randstad

Randstad

Location:
Canada, Saint-Laurent

Category:
Logistics

Contract Type:
Not provided

Salary:

60000.00 - 65000.00 USD / Year

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Job Description:

A well-respected and Niche Transportation company who specialized in White-Glove-Shipments such as: Fine Arts, Medical, Electrical and more is seeking a talented individual to handle Customer Service and Dispatching. This person will have several different tasks as part of the ongoing day to day measures.

Job Responsibility:

Provide top notch customer service to all clients
Coordinate any shipment requests for High-Value shipments
Validate and coordinate delivery status / ETAS, ensure orders are on track, tracking/tracing the crews throughout the day
Organize work orders into routes – keeping in mind service areas, timed calls, number of stops, freight dimensions/weights, etc
Ensure all of the paperwork accurate and up to date, such as manifests for current shipment or future shipments
Constant communication with drivers and crews to stay ontop of delivery statuses
Ensure orders have been planned for the next day
Follow up on any emails requiring a response by customers, CS, Management, etc.
And all other related task

Requirements:

Minimum 3 years experience in Transportation
Experience in white-glove-service shipments is preferred
Fluent in French and English
Experience with High-Value shipments
A self-starter individual who is motivated
A problem solver
Organizable and time management is important to be successful

Nice to have:

Experience in white-glove-service shipments is preferred
Experience with High-Value shipments

What we offer:

Hours between 7am and 5pm (flexible)
Free parking on site
Insurance package 80% coverage
Room for growth and advancement, salary revisions
Yearly bonuses

Additional Information:

Job Posted:
June 03, 2025

Expiration:
July 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Dispatch Customer Service