Disability Access Officer

• Lead initiatives to improve accessibility across stadium and club facilities
• Ensure compliance with legal requirements
• Champion a culture of inclusivity
• Work closely with internal teams and external organisations
• Shape policies and practices that promote equality and accessibility
• Conduct or oversee access audits
• Develop comprehensive access plans
• Lead ongoing improvements across all facilities (reception, ticketing, shops, amenities, stadium seating, hospitality, parking, VIP areas)
• Ensure staff are trained in disability awareness and understand their responsibilities
• Act as primary liaison, communicating with disabled customers, supporters, and external groups
• Coordinate accessible parking and drop-off provisions
• Guide ticketing arrangements for disabled supporters
• Support the establishment of disabled supporter groups

• Highly motivated individual
• Strong understanding of disability legislation, accessibility standards, and best practices
• Experience in conducting access audits, developing access plans, and implementing ongoing improvements
• Must be either already trained as a Disability Access Officer or willing to complete relevant training upon appointment
• Excellent communication skills
• Proactive approach with the ability to champion disability issues confidently and effectively
• Commitment to inclusivity, collaborative working, and continuous improvement
• An Enhanced DBS from Sunderland AFC is required

Knowledge of stadium operations or experience within sports environments