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Director, Youth, Sports & Family Experience

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Carnival Cruises

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Location:
United States , Miami

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Director, Youth, Sports and Family Experience develops and executes multigenerational entertainment, Sports, Attractions and supervised youth programs across the US and Australia fleet of 29 ships carrying over 1 million youth annually leading 4 managers, 2 shoreside, 10 Fleet Supervisors and 925+ shipboard team members. This role oversees key areas such as Youth Programming, Attractions, Operations, Compliance, Partnerships, Revenue, and New Builds & Refurbishments and manages financial plans in excess of $20M+ operating and capital expenses. This role is responsible for the strategic vision and development of Carnival's onboard Youth Programs: Turtles, Camp Ocean, Circle “C”, & Club O2 and the Sports and Attractions programs.

Job Responsibility:

  • Strategic Development: Youth and Family Experience: Develop and implement comprehensive strategies to enhance the Youth and Family experience, ensuring consistency across the fleet
  • Partnerships: Lead strategic partnership plan to provide all age groups and families unique and exciting onboard experiences
  • Venue Design: Lead product development for new youth and family onboard venues
  • Onboard Activations: Innovate and elevate programs for all ages through strategic external partnerships and onboard activations
  • Supervised Programs: Design and deliver safe and compelling experiences for kids and teens in dedicated youth areas, sports areas and across the ship
  • New Builds and Dry Dock: Lead and oversee product development for refits and new builds
  • Fee-based Experiences: Build and enhance revenue streams
  • Branding: Conceptualize and build branding for partnership activations and new youth and family experiences
  • Marketing: Propose and review marketing efforts around partnerships and youth programs
  • Quality Assurance: Oversee the development and implementation of quality assurance strategies
  • Goal Setting: Establish clear, measurable goals and objectives for operations
  • Team Leadership and Development: Shoreside Leadership: Set strategic priorities, provide exceptional leadership
  • Fleet Leadership: Develop and oversee Fleet Supervisors
  • Shipboard Leadership: Set priorities for the team to ensure alignment with onboard team members
  • Team Development: Lead the development of shoreside teams through growth opportunities
  • Talent Recruitment: Collaborate with Casting & Booking to ensure the recruitment and scheduling of diverse, talented individuals
  • Training: Develop comprehensive training plans for Youth Staff Academy, Youth Director & Sports Manager trainings
  • Cultural Essentials: Promote Carnival’s expected behaviors
  • Collaborate: Cross-Functional: Work with other Entertainment departments
  • Senior Leadership: Collaborate closely with Senior Leadership
  • Inter Company: Foster cross-functional collaboration with internal and external stakeholders
  • Safety & Compliance: Safety Practices: Review and refine safety practices
  • Compliance Adherence: Ensure full compliance with company policies and procedures
  • Industry Guidelines: Continue to monitor and evaluate youth safety practices and policies
  • Program Evaluation: Data-Driven Decision Making: Leverage data and analytics to inform decisions and refine programs
  • Performance Monitoring: Conduct ship visits and maintain open communication with shipboard teams
  • Sentiment Analysis: Conduct regular sentiment analysis
  • Financial Accountability: Financial Plan: Develop and oversee financial plans for $20M+ operating plan and capital investments
  • Capital Planning: Strategically plan and manage capital investments
  • Revenue: Establish clear sales targets
  • Vendor Management: Partner with Sourcing, Procurement, Purchasing, Legal, and Compliance teams

Requirements:

  • Bachelor’s Degree in Entertainment, Recreation, Tourism, Hospitality, Education or Business
  • Master’s Degree a Plus
  • Proficient in Microsoft Office 365 applications, with advanced skills in Excel, Word Power Point, and online databases is a plus
  • 10+ Proven expertise in one or more areas such as cruise ships, family, youth, recreation
  • Manage Shipboard personnel & activities/processes
  • Manage Shipboard activity and/or process only
  • Collaborate with both Shoreside and Shipboard
  • Support Destinations activities and Programming
  • CCL only
  • Financial Acumen: Understanding financial statements, budgeting, and financial planning to ensure the organization's financial health
  • Analytical Skills: The ability to analyze data and trends to make strategic decisions and identify opportunities for improvement
  • Risk Management: Identifying potential risks and developing strategies to mitigate them, ensuring the organization's stability and compliance
  • Change Management: Leading and managing organizational change effectively to adapt to evolving market conditions and internal dynamics
  • Project Management: Expertise in leading multiple projects in a fast-paced environment
  • Leadership Excellence: Inspiring and guiding teams to achieve their best performance and fostering a positive organizational culture
  • Effective Communication: Proficient in conveying complex ideas clearly and persuasively to various stakeholders, including board members, employees, and external partners
  • Decision-Making: Making informed, timely decisions that consider both short-term and long-term impacts on the organization
  • Ethical Judgment: Upholding high ethical standards and ensuring the organization operates with integrity and transparency
  • Industry Experience: Proven expertise in one or more areas such as cruise ships, family, youth, recreation
  • Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time
  • Travel: Less than 25% with shipboard travel likely
  • Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations
  • Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area

Nice to have:

  • Master’s Degree a Plus
  • Proficient in Microsoft Office 365 applications, with advanced skills in Excel, Word Power Point, and online databases is a plus
What we offer:
  • Health Benefits: Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • company paid term life insurance and disability coverage
  • Financial Benefits: 401(k) plan that includes a company match
  • Employee Stock Purchase plan
  • Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year
  • director and above level start with 19 days/year
  • Sick Time – All full-time employees receive 80 hours of sick time each year
  • Other Benefits: Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement
  • On-site Fitness center at our Miami campus

Additional Information:

Job Posted:
January 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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