Director, Youth, Sports & Family Experience Job at Carnival Cruises (Miami)

Job Description

The Director, Youth, Sports and Family Experience develops and executes multigenerational entertainment, Sports, Attractions and supervised youth programs across the US and Australia fleet of 29 ships carrying over 1 million youth annually leading 4 managers, 2 shoreside, 10 Fleet Supervisors and 925+ shipboard team members. This role oversees key areas such as Youth Programming, Attractions, Operations, Compliance, Partnerships, Revenue, and New Builds & Refurbishments and manages financial plans in excess of $20M+ operating and capital expenses. This role is responsible for the strategic vision and development of Carnival's onboard Youth Programs: Turtles, Camp Ocean, Circle “C”, & Club O2 and the Sports and Attractions programs.

Job Responsibility

Strategic Development: Youth and Family Experience: Develop and implement comprehensive strategies to enhance the Youth and Family experience, ensuring consistency across the fleet
Partnerships: Lead strategic partnership plan to provide all age groups and families unique and exciting onboard experiences
Venue Design: Lead product development for new youth and family onboard venues
Onboard Activations: Innovate and elevate programs for all ages through strategic external partnerships and onboard activations
Supervised Programs: Design and deliver safe and compelling experiences for kids and teens in dedicated youth areas, sports areas and across the ship
New Builds and Dry Dock: Lead and oversee product development for refits and new builds
Fee-based Experiences: Build and enhance revenue streams
Branding: Conceptualize and build branding for partnership activations and new youth and family experiences
Marketing: Propose and review marketing efforts around partnerships and youth programs
Quality Assurance: Oversee the development and implementation of quality assurance strategies
Goal Setting: Establish clear, measurable goals and objectives for operations
Team Leadership and Development: Shoreside Leadership: Set strategic priorities, provide exceptional leadership
Fleet Leadership: Develop and oversee Fleet Supervisors
Shipboard Leadership: Set priorities for the team to ensure alignment with onboard team members
Team Development: Lead the development of shoreside teams through growth opportunities
Talent Recruitment: Collaborate with Casting & Booking to ensure the recruitment and scheduling of diverse, talented individuals
Training: Develop comprehensive training plans for Youth Staff Academy, Youth Director & Sports Manager trainings
Cultural Essentials: Promote Carnival’s expected behaviors
Collaborate: Cross-Functional: Work with other Entertainment departments
Senior Leadership: Collaborate closely with Senior Leadership
Inter Company: Foster cross-functional collaboration with internal and external stakeholders
Safety & Compliance: Safety Practices: Review and refine safety practices
Compliance Adherence: Ensure full compliance with company policies and procedures
Industry Guidelines: Continue to monitor and evaluate youth safety practices and policies
Program Evaluation: Data-Driven Decision Making: Leverage data and analytics to inform decisions and refine programs
Performance Monitoring: Conduct ship visits and maintain open communication with shipboard teams
Sentiment Analysis: Conduct regular sentiment analysis
Financial Accountability: Financial Plan: Develop and oversee financial plans for $20M+ operating plan and capital investments
Capital Planning: Strategically plan and manage capital investments
Revenue: Establish clear sales targets
Vendor Management: Partner with Sourcing, Procurement, Purchasing, Legal, and Compliance teams

Requirements

Bachelor’s Degree in Entertainment, Recreation, Tourism, Hospitality, Education or Business
Master’s Degree a Plus
Proficient in Microsoft Office 365 applications, with advanced skills in Excel, Word Power Point, and online databases is a plus
10+ Proven expertise in one or more areas such as cruise ships, family, youth, recreation
Manage Shipboard personnel & activities/processes
Manage Shipboard activity and/or process only
Collaborate with both Shoreside and Shipboard
Support Destinations activities and Programming
CCL only
Financial Acumen: Understanding financial statements, budgeting, and financial planning to ensure the organization's financial health
Analytical Skills: The ability to analyze data and trends to make strategic decisions and identify opportunities for improvement
Risk Management: Identifying potential risks and developing strategies to mitigate them, ensuring the organization's stability and compliance
Change Management: Leading and managing organizational change effectively to adapt to evolving market conditions and internal dynamics
Project Management: Expertise in leading multiple projects in a fast-paced environment
Leadership Excellence: Inspiring and guiding teams to achieve their best performance and fostering a positive organizational culture
Effective Communication: Proficient in conveying complex ideas clearly and persuasively to various stakeholders, including board members, employees, and external partners
Decision-Making: Making informed, timely decisions that consider both short-term and long-term impacts on the organization
Ethical Judgment: Upholding high ethical standards and ensuring the organization operates with integrity and transparency
Industry Experience: Proven expertise in one or more areas such as cruise ships, family, youth, recreation
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time
Travel: Less than 25% with shipboard travel likely
Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations
Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area

Nice to have

Master’s Degree a Plus
Proficient in Microsoft Office 365 applications, with advanced skills in Excel, Word Power Point, and online databases is a plus

What we offer

Health Benefits: Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
company paid term life insurance and disability coverage
Financial Benefits: 401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays
Vacation Time – All full-time employees at the manager and below level start with 14 days/year
director and above level start with 19 days/year
Sick Time – All full-time employees receive 80 hours of sick time each year
Other Benefits: Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus

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Director, Youth, Sports & Family Experience

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