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Director Workforce Management & Analytics

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Job Responsibility:

  • Develop and maintain the enterprise labor standards with a strategic labor modeling
  • Using forecasting and demand planning, create long-range, budget, and short-range forecasting
  • Serve as the functional owner of the workforce management software suite (i.e. UKG, DOMO, Zebra), ensuring the system is configured to optimize scheduling compliance, and budget adherence
  • Lead a team of analysts to transform raw data into actionable insights which may include labor leakage, turnover correlations, and the ROI of the labor investments on sales conversion
  • Cross functional leadership responsibilities by partnering with Finance on labor budgeting and HR on retention strategies, as well as Store Ops to ensure labor models are practical and sustainable in a fast-paced retail environment
  • Through model validations, refine the labor standards for high-touch services (i.e. parts delivery) to ensure they reflect current operational reality
  • Establish a data analytics roadmap focused on reducing “unproductive” labor hours

Requirements:

  • High school diploma or equivalent
  • 10+ years in Workforce Management
  • 5+ years in a Senior Leadership Role
  • Deep expertise in labor modeling, scheduling algorithms, and time/attendance compliance
  • Strong proficiency in BI tools (Tableau, Power BI) and a foundational understanding of SQL or Python
  • Store interpersonal, written, and verbal communication skills
  • Self-motivated, highly collaborative individual with attention to detail and the ability to maintain a high level of confidentiality and accuracy
  • Ability to coordinate and oversee the efforts of multiple support teams
  • Excellent customer service, organizational, and time management skills
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, Power Point)

Nice to have:

  • B.S in Business Administration, Data Science or Engineering
  • 5+ years of O’Reilly store or similar retail experience
  • Multilingual writing and language skills
What we offer:
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

Additional Information:

Job Posted:
April 13, 2026

Employment Type:
Fulltime
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