Director / VP Enterprise Accounts & Partnerships Job at AltoVita (Seattle)

Job Responsibility

Deliver executive-level strategic account management, acting as a trusted advisor to senior stakeholders within the client organisation
Design and lead consultative engagements focused on technology adoption, cost optimisation, workflow efficiency, and experience improvement
Drive high client satisfaction, measured through proprietary evaluations, NPS scores, and qualitative feedback from key stakeholders
Represent AltoVita at industry events and senior client forums across the Americas
Present supply chain performance, cost analysis, and strategic recommendations at monthly reviews and QBR sessions
Lead the design and implementation (project management) of Accommodation solutions tailored to the client's evolving programme requirements (Preferred Supply Chain, Technology Co-Design, Geographic Coverage, multi-level Employee Strategy etc.)
Champion the client's full adoption of AltoVita's technology and product suite
Maintain proactive, transparent, and solutions-oriented communication with clients at all times, particularly during critical issues, escalations, or service-impacting events
Ensure all client communications regarding timelines, deliverables, incidents, and resolutions are strictly aligned with contractual SLA commitments and internal operational standards
Demonstrate strong executive presence and responsiveness, especially in high-pressure situations, ensuring clients feel informed, prioritized, and confidently managed
Drive internal cross-functional alignment to ensure commitments communicated externally are realistic, achievable, and consistently delivered (Sales, Product, Hospitality Growth, Customer Success, Finance)
Consistent and proactive communication is a core requirement of this role. All stakeholders, including clients, partners, leadership, and cross-functional teams, are expected to receive timely updates, clear ownership, and responsive follow-through at all times
Own and lead the end-to-end relationship with a designated key corporate client(s), serving as their primary executive point of contact across all strategic and operational matters
Co-lead strategy client's accommodation supply chain strategy, including partnering, and expanding the supplier network to ensure consistent quality, coverage, and competitiveness across the US
Lead the negotiation, execution, and ongoing management of Master Lease Agreements (MLAs), including renewals, amendments, and compliance oversight
Develop a deep understanding of the client's global mobility programme, workforce profile, and accommodation needs to anticipate demand and shape supply strategy accordingly
Identify gaps in supply coverage and proactively build out the supplier portfolio in priority markets
Manage supplier relationships at a senior level, ensuring performance, compliance, and strategic alignment
Work cross-functionally with AltoVita's supply, product, and operations teams to deliver an integrated and scalable supply chain
Track and report on supply chain KPIs, occupancy trends, cost benchmarks, and MLA utilisation.

Requirements

Minimum 10+ years of experience in corporate housing, global mobility or relocation is a must
Significant and proven experience managing direct corporate accounts and enterprise-level clients. Demonstrated ability to own and grow strategic client relationships at executive and stakeholder level, including mobility leadership (direct) engagement
Exceptional communication and executive presence, with the ability to influence internally and externally across multiple seniority levels
Commercially minded with strong analytical and strategic thinking capabilities, including solution design, revenue retention, upsell identification, and risk mitigation
Demonstrated experience negotiating and managing Master Lease Agreements or similar long term accommodation contracts
Proven track record in the corporate accommodation industry (serviced apartments, hospitality, corporate agency, corporate housing among others)
Commercially astute, with the ability to translate client needs into supply strategy and accommodation providers
Fast learner, problem solver
Frequent travel is required for this position.

What we offer

A team that will always put you first
Incredible opportunities for growth and career advancement
A fully-remote working environment
Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
A work-from-home allowance to get your home-office set up
A generous vacation package so you can recharge or explore

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Director / VP Enterprise Accounts & Partnerships

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