Director, Value Enablement & Optimization Job at Mastercard

Director, Sales Enablement

Figma is growing our team of passionate creatives and builders on a mission to m...

Location

United States , San Francisco; New York

Salary:

228000.00 - 308000.00 USD / Year

Figma

Expiration Date

Until further notice

Requirements

6+ years of experience in sales enablement (within high-growth B2B SaaS or enterprise software companies) with 4+ years of experience in enablement leadership
Comfortable defining vision and strategy while also building programs, content, and tools yourself
Leads cross-functional collaboration across Sales, CS, Marketing, and Product to align GTM execution and build scalable enablement programs that accelerate ramp time, boost win rates, and drive adoption of core methodologies
Proactive learner who stays ahead of modern enablement tools, methodologies, and GTM trends while thriving in fast-paced, dynamic environments and adapting to evolving priorities
Travel expectations up to 30%

Job Responsibility

Develop and implement Field Enablement strategy
Build high-impact programs: develop role specific enablement programs to drive faster ramp, stronger performance, and consistent deal execution
Partner with GTM leaders to document, refine, and embed Figma’s sales playbook, methodology, and value messaging across the field
Define enablement Key Performance Indicators, track adoption and return on investment, and continuously optimize programs for impact on pipeline, win rates, and retention
Partner with Product Marketing, Product, RevOps, and GTM leadership to ensure seamless execution across product launches, demand generation, and field training
Cultivate deep, trusted relationships with CRO staff and senior Revenue leaders (segment, region, and functional) to align enablement priorities to business goals
represent enablement at key leadership forums and field moments (e.g., QBRs, SKOs)
Partner closely with Product and Marketing teams to shape go-to-market readiness, ensuring sellers can confidently articulate differentiation, value, and safe/responsible use aligned with our mission
Recruit, develop, and lead a high-performing team of enablement professionals

What we offer

health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement
equity to employees
sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles

Fulltime

Director Customer Enablement

As the Director of Customer Enablement, you will be the strategic leader at the ...

Location

Germany; United Kingdom , Ansbach; Cheltenham

Salary:

Not provided

Zalando Sverige

Expiration Date

Until further notice

Requirements

Several years (minimum 7+ years) of disciplinary and strategic leadership experience in Customer Service, Customer Operations, or IT Service Management within a SaaS or technology company
Proven experience in the conceptualization, selection, and implementation of Enterprise ITSM solutions
Excellent understanding of modern IT architectures, APIs, and the role of Generative AI/ML in customer service
Ability to inspire and lead multi-disciplinary teams (Service, Support, Training) in a high-velocity environment
Excellent communication and stakeholder management skills to transparently communicate complex issues to the C-level, the team, and customers
Completed degree (Business Administration, Business Informatics, Engineering, or comparable)
ITIL certifications are a plus

Job Responsibility

Manage relationships/agreements with customers focusing on delivering 100% customer satisfaction
Develop and execute a forward-looking Customer Operations Strategy (Service, Support, and Education) that supports business growth within the SaaS environment and maximizes Customer Lifetime Value (CLV)
Disciplinary and functional leadership of Team Leads across Service Operations and Customer Education, as well as the strategic management of APM interfaces
Ownership of the Operations budget, resource planning, and the definition and adherence to critical SLAs and KPIs (e.g., CSAT, First Contact Resolution Rate, MTTR)
Accountability to optimize the cost of service per interaction, driving down operational expense/cost to serve as automation is introduced
End-to-end responsibility for the deployment and continuous development of an AI-First ITSM platform (based on Salesforce, Atlassian Suite and tools of your choice)
Design and implement new, lean processes based on modern frameworks (e.g., ITIL 4), with a clear focus on automation and self-service
Strategic utilization of Artificial Intelligence (AI) eg. to automate first-level support, optimize ticket triage, and enable proactive support (e.g., predictive service and transparently communicate ROI of ITSM investment
Ensure operational excellence and the stability of all customer services
Work closely with the Product & Engineering Team to optimize processes at key interfaces (Incident Management, Problem Management, Change Management)

What we offer

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
2 paid volunteering days a year
Hybrid working model - work where it works for you within Germany or the UK, with regular office attendance required for moments that matter
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available

Fulltime

Director Customer Enablement

As the Director of Customer Enablement, you will be the strategic leader at the ...

Location

Germany , Ansbach

Salary:

Not provided

Zalando

Expiration Date

Until further notice

Requirements

Several years (minimum 7+ years) of disciplinary and strategic leadership experience in Customer Service, Customer Operations, or IT Service Management within a SaaS or technology company
Proven experience in the conceptualization, selection, and implementation of Enterprise ITSM solutions
Excellent understanding of modern IT architectures, APIs, and the role of Generative AI/ML in customer service
Ability to inspire and lead multi-disciplinary teams (Service, Support, Training) in a high-velocity environment
Excellent communication and stakeholder management skills to transparently communicate complex issues to the C-level, the team, and customers
Completed degree (Business Administration, Business Informatics, Engineering, or comparable)
ITIL certifications are a plus

Job Responsibility

Manage relationships/agreements with customers focusing on delivering 100% customer satisfaction
Develop and execute a forward-looking Customer Operations Strategy (Service, Support, and Education) that supports business growth within the SaaS environment and maximizes Customer Lifetime Value (CLV)
Disciplinary and functional leadership of Team Leads across Service Operations and Customer Education, as well as the strategic management of APM interfaces
Ownership of the Operations budget, resource planning, and the definition and adherence to critical SLAs and KPIs (e.g., CSAT, First Contact Resolution Rate, MTTR)
Accountability to optimize the cost of service per interaction, driving down operational expense/cost to serve as automation is introduced
End-to-end responsibility for the deployment and continuous development of an AI-First ITSM platform (based on Salesforce, Atlassian Suite and tools of your choice)
Design and implement new, lean processes based on modern frameworks (e.g., ITIL 4), with a clear focus on automation and self-service
Strategic utilization of Artificial Intelligence (AI) eg. to automate first-level support, optimize ticket triage, and enable proactive support (e.g., predictive service and transparently communicate ROI of ITSM investment
Ensure operational excellence and the stability of all customer services
Work closely with the Product & Engineering Team to optimize processes at key interfaces (Incident Management, Problem Management, Change Management)

What we offer

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
2 paid volunteering days a year
Hybrid working model - work where it works for you within Germany or the UK, with regular office attendance required for moments that matter
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available

Fulltime

Director of AI Enablement

At BCLP, we’ve built our firm on the foundations of thinking differently. Curiou...

Location

Salary:

215000.00 - 263000.00 USD / Year

Bryan Cave Leighton Paisner LLP

Expiration Date

Until further notice

Requirements

Strong understanding of legal practices and processes
Would suit an individual with a number of years’ experience of working as a qualified lawyer in the UK or US in private practice
Background in delivering AI Enablement within a multi-jurisdictional law firm environment
Experience of working on Enterprise-level KM projects and working knowledge of Legal AI and KM systems
Track record of successfully running and/or coordinating large projects across jurisdictions
Line management experience, including managing people across jurisdictions
Strong understanding of legal workflows, confidentiality, and client guideline implications
Excellent communication with partners and senior stakeholders
metrics driven mindset
Strategic thinker, able to see 'big picture' and understand how AI and KM come together to enhance the lawyer’s potential

Job Responsibility

Define and execute the firm’s AI transformation strategy and roadmap, with a primary focus on fee earner stakeholders
Deploy optimized, AI enabled business processes and ensure that AI tools are embedded effectively into how the firm operates, collaborates, and delivers value
Oversee knowledge asset taxonomy and the curation of precedents and templates in partnership with Knowledge and Innovation Lawyers
Lead the design and delivery of AI enabled knowledge solutions, including search tools, drafting aids, clause banks, and playbooks
Oversee the capture and curation of AI use cases aligned to practice and business priorities
Provide strategic leadership to the AI Enablement team, coordinating projects and initiatives across the firm
Support Practice Group and business function engagement
Lead firmwide AI enablement programs, through effective communications
Build and maintain the AI Enablement roadmap aligned to practice/function strategies and client needs
Collaborate with Practice Leaders, business teams, and lawyers to define and prioritize AI-assisted use cases

Fulltime

Director, Commercial Strategy and Value Creation

Our client, a private equity backed leader in the business services sector is un...

Location

Canada , Barrie

Salary:

140000.00 - 165000.00 CAD / Year

Randstad

Expiration Date

July 06, 2026

Requirements

CPA designated professional preferred (will also consider MBA, CFA or related)
Proven experience and master of financial modelling with an ability to extract and manipulate data within EPM systems
You thrive in 'ambiguity' and are comfortable operating without a large support staff until which time you can build a small team around you

Job Responsibility

Transformation Architecture: Design the financial blueprints for our shift to a tech-enabled platform
Monetization & Pricing: Design sophisticated pricing frameworks for digital offerings
M&A & Deal Leadership: Act as the financial lead for the full transaction lifecycle
Strategic Insights: Create high-impact KPIs and predictive dashboards
System Optimization: Leverage enterprise-grade EPM and ERP tools to automate forecasting

What we offer

Largely remote, with one day a week in office
Competitive base, bonus, and total rewards program

Fulltime

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Value & Access Insights Associate Director

The Value and Access Insights Associate Director is responsible for analytics re...

Location

United States

Salary:

192418.75 - 260331.25 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 3 years of relevant experience OR Master’s degree and 5 years of relevant experience OR Bachelor’s degree and 7 years of relevant experience OR Associate’s degree and 12 years of relevant experience OR High school diploma / GED and 14 years of relevant experience
Prior experience in contracts and pricing, direct payer experience or value marketing and have a good foundational understanding of the US payer environment and a strong foundation in the U.S. healthcare market
Excellent conceptual problem-solving skills with demonstrated ability to bring structure to vaguely defined problems, pragmatic problem-solving approach, and manage execution
Exceptional written/oral communication skills and executive presence across functions and across different levels of leadership
Authoritative command of complexity and ambiguity
ability to see the big picture
ability to collect, digest and assemble information to enable relevant business analyses
Strong leadership skills with a demonstrated ability to influence different styles
8+ years of healthcare experience in the biopharmaceutical industry, health care, and/or strategy consulting with specific experience and expertise in coverage, access and reimbursement drivers impacting the biopharmaceutical industry
High degree of analytical and problem-solving skills

Job Responsibility

Define and develop road map for CAPAI with expansion into other therapeutic areas
Business ownership of one of the platforms, CAP-AI – Rollout / upgrades and expansion
Partner with Patient Access and Reimbursement (PAR) team and Brand Marketing teams to build and prioritize analytics and insights plan in support of PSP strategy
Provide strategic guidance and manage a global team in USA and AIN within V&A organization
Through detailed analysis, Monitor the current program objectives and provide recommendations to PAR SLT on the optimal design changes
Drive analytics / insights and integrate multiple data sources to identify potential impact of any policy changes from the government, market events like M&A and other interconnected events
Constructively challenge teams by providing disconfirming information and encouraging innovative problem solving
Understand pharmaceutical ecosystem and data sets including medial and pharmacy claims (ex. IQVIA LAAD, Symphony Claims), prescription (ex. IQVIA NPA), outlet (ex. IQVIA DDD)
Prepare, continuously refine and present periodic reports tracking product and portfolio performance of PSP programs against business objectives
Execute analytics plan to generate insights from various internal and external datasets based on detailed understanding of related datasets i.e Patient level claims data

What we offer

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible

Fulltime

Director, Self-Funded Revenue Optimization

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill...

Location

United States , Phoenix

Salary:

Not provided

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

7 years of progressive experience in the healthcare payer industry
7 years of management experience
5 years of experience supporting or leading self-funded (ASO) products, services, or pricing models
5 years of experience in revenue optimization, value-based program monetization, payment integrity, or alternative pricing strategies (e.g., PMPM, shared savings)
3 years of experience leading complex, cross-functional initiatives in a matrixed environment
3 years of experience in developing short and long range strategic plans, forecasting, and budgeting
Bachelor’s degree in general field of study

Job Responsibility

Provide strategic leadership and execution oversight for the development and implementation of a comprehensive self-funded revenue optimization strategy
Transform how value-added services are monetized for self-funded (ASO) customers, enabling revenue growth while supporting competitive reductions to core administrative fees
Lead cross-functional efforts to identify, price, operationalize, and commercialize innovative revenue-generating programs leveraging enterprise capabilities across clinical, payment integrity, analytics, and operations
Establish disciplined, predictable processes for identifying opportunities, building financial and pricing models, launching offerings, and tracking performance while minimizing customer abrasion

Fulltime

Director – Global CRM Business Strategy & Enablement

BioMarin is seeking an experienced and strategic leader to serve as the Director...

Location

United States , San Rafael, California

Salary:

178900.00 - 245960.00 USD / Year

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Marketing, Information Systems, or a related field
MBA preferred
10+ years of experience in CRM strategy development or management within the biotech/pharmaceutical industry or a similarly regulated environment
Proven experience working with Veeva, Salesforce (or similar platforms) at an enterprise level for configuration management and optimization
Experience with CRM configuration, management, and optimization, as well as integration with marketing automation tools (e.g., Salesforce Marketing Cloud, Marketo)
Strong understanding of CRM systems (e.g., Veeva, Salesforce) and their integration with marketing automation tools (e.g., SFMC, Marketo)
Strong understanding of pharma / life sciences CRM use cases, commercial workflows and customer types & lifecycle management
Excellent analytical skills with the ability to turn data into actionable insights for strategic decision-making
Exceptional communication skills for collaborating across matrixed organizations with diverse stakeholders (Sales, Marketing, and IT)
Demonstrated ability to lead cross-functional projects from concept through execution in a fast-paced environment

Job Responsibility

Define and lead the enterprise CRM strategy and roadmap, ensuring alignment with CX goals, digital data strategy, and campaign needs
Develop and implement a comprehensive CRM strategy that supports BioMarin’s business objectives and enhances customer engagement
Define and prioritize CRM initiatives across Business Units and regions for efficient resource allocation and timely execution
Oversee the entire CRM lifecycle, from requirements gathering to deployment, ongoing optimization, and future enhancements
Collaborate with therapeutic area leads, digital peers, and their respective teams to ensure the CRM system supports unique business needs
Act as a trusted advisor, guiding business units on leveraging CRM capabilities for customer engagement strategies
Ensure CRM functionalities are aligned with business unit goals to maximize impact on sales and marketing
Lead business ownership of CRM tools (including Veeva, Salesforce, and other key life sciences CRM systems), driving adoption, governance, and integration with omnichannel engagement platforms
Ensure optimization of HCP and patient engagement via adaptation of segmentation, dynamic targeting, next-best-action logic, alerts / suggestions implementation, campaign tagging & attribution, and closed-loop measurement
Ensure activation of fit for purpose CRM capabilities for cross-functional team engagement, task and targets management

What we offer

company-sponsored medical, dental, vision, and life insurance plans
discretionary annual bonus
discretionary stock-based long-term incentives
paid time off

Fulltime

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Director, Value Enablement & Optimization

Job Description

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