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The Muse Logo The Muse · IT - Software Development

Director, Training and Enablement

United States · Job Posted June 16, 2026
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Job Description

Arcadia is the only healthcare data and software company dedicated to healthcare organizations achieving financial success in value-based care. The Director of Training & Enablement is responsible for shaping how customers, partners, and employees learn, adopt, and drive outcome improvement through the Arcadia platform. This role operates as the highest-level authority for product and domain training strategy and education at Arcadia, driving programmatic rigor, influencing go-to-market strategy impacting both sales and existing customer experience, and ensuring enablement directly supports customer onboarding outcomes, product adoption, and measurable performance results.

Job Responsibility

  • Design and own the end-to-end user onboarding experience for new Arcadia customers
  • Develop role-based curricula for distinct user personas
  • Partner with Implementation and Customer Success to align training delivery with go-live timelines and post-launch success metrics
  • Build and own Arcadia's certification programs
  • Coordinate training delivery at customer-facing events including Arcadia's annual Aggregate conference
  • Lead development of a scalable library of asynchronous learning materials
  • Own the Learning Management System strategy and administration
  • Apply instructional design best practices to translate complex healthcare data workflows into clear, durable learning content
  • Establish version control and content lifecycle governance
  • Serve as the training and enablement lead embedded in the product release cycle
  • Coordinate end-user V&V testing and develop feature enablement content
  • Develop deep, hands-on functional knowledge of the Arcadia platform
  • Stay current on the value-based care landscape
  • Demonstrate deeply credible understanding of customer clinical and operational workflows
  • Conduct user research and workflow shadowing
  • Build and deliver internal enablement programs
  • Develop onboarding programs for new hires
  • Support continuing education across the broader operations organization
  • Hire, develop, and manage a small team of instructional designers and/or training specialists
  • Define and track KPIs across training engagement, completion rates, certification attainment, and correlation to customer adoption and retention
  • Build scalable operational processes for training content production, review, approval, and deprecation

Requirements

  • 10+ years of experience in training, customer education, or enablement roles, with at least 5 years in enterprise health IT or SaaS healthcare platforms
  • Proven dual track record in both internal team enablement and external customer training programs
  • Health IT platform depth: direct experience with clinical or analytics software in the payer or provider space
  • Value-based care fluency: working knowledge of VBC models, CMS quality programs, MSSP/ACO structures, and the clinical and financial workflows
  • Instructional design expertise: demonstrated ability to build asynchronous learning content using modern authoring tools and administer LMS platforms at scale
  • Release management experience: familiarity with Limited Availability-to-General Availability readiness processes, end-user Verification & Validation testing, and coordinating training delivery alongside product launches
  • Operational discipline: a track record of building and running programs with rigor
  • Player-coach leadership: comfortable setting strategy and personally executing while building and developing a small team
  • Communication range: able to tailor content and messaging for clinical, analytical, operational, and executive audiences

Nice to have

  • Background in clinical informatics, health services, or direct clinical practice
  • Experience running large-scale customer training events or user group conferences
  • Familiarity with SCORM/xAPI standards and enterprise LMS administration
  • Experience at a high-growth health IT company navigating rapid product expansion
  • Experience using AI tools to enhance content development, learning personalization, or training workflow efficiency

What we offer

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • FSA
  • HSA
  • HSA With Employer Contribution
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Fitness Subsidies
  • Mental Health Benefits
  • Family Support Resources
  • Non-Birth Parent or Paternity Leave
  • Adoption Leave
  • Fertility Benefits
  • Birth Parent or Maternity Leave
  • Hybrid Work Opportunities
  • Flexible Work Hours
  • Remote Work Opportunities
  • Casual Dress
  • Pet-friendly Office
  • Snacks
  • Company Outings
  • Commuter Benefits Program
  • Paid Vacation
  • Unlimited Paid Time Off
  • Paid Holidays
  • Personal/Sick Days
  • Leave of Absence
  • 401(K) With Company Matching
  • 401(K)
  • Performance Bonus
  • Work Visa Sponsorship
  • Promote From Within
  • Access to Online Courses
  • Lunch and Learns
  • Diversity, Equity, and Inclusion Program
  • Employee Resource Groups (ERG)
  • Pet Insurance
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