This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Aladdin is BlackRock’s central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organisations make informed decisions, manage risk effectively, and trade efficiently – ultimately driving better outcomes for investors and institutions worldwide. Our Aladdin Client Experience team strives to offer outstanding service. Product Experts have deep subject matter expertise within Pre-trade and post trade operations and accounting workflows. The role focuses on resolving complex client inquiries, enhancing the knowledge and capability of the service desk team, and working closely with product teams to support ongoing development and release cycles. We are united through a common zeal for overcoming hurdles, consistently growing our understanding, and guaranteeing our clients feel supported and empowered at every stage.
Job Responsibility:
Subject Matter Expert: Resolve complex inquiry, drive strategic client support initiatives, and product development across the range of post trade operations and accounting workflows on Aladdin
Escalation ownership: Act as the escalation point for complex and technical client inquiries, ensuring timely and accurate resolution
Cross functional collaboration: Partner with internal teams including Product and engineering teams to troubleshoot issues and provide client insights that inform product development and feature enhancements
Release readiness: Prepare and upskill the service desk team for new product features and releases
Critical incidents: Partner with Engineering & SRE on health monitoring and telemetry to resolve critical incidents quickly and prevent disruption of service
Knowledge development: Build and maintain service desk knowledge through structured training initiatives, documentation and other resources.
Be present with our clients: Engage directly with clients to support resolution of complex inquiries, and participate in client visits and forums to strengthen relationships, deepen market & product understanding and bring client feedback into the organisation
Continuous improvement: Identify recurring issues and recommend solutions to improve client experience and service efficiency
Be a student every day: We foster a culture of ongoing learning. Expand your insight into our clients, their organizations, and our product to consistently elevate our service quality.
Team leadership & Development: Provide guidance, mentorship and support, fostering professional growth and ensuring high-quality client interactions.
Requirements:
BS Degree in Accounting, Finance, Management or other related field of study
Deep understanding of post trade operations and Accounting as well as relevant processes and systems
Experience resolving complex client or product issues in a support or service environment
A consultative approach to understanding client needs and a passion for solving problems
Excellent written and verbal communication skills, with the ability to navigate complex or sensitive situations, listen actively, and respond with empathy and professionalism.
Eagerness to explore new technologies and adeptness in promptly implementing newfound knowledge
Ability to work collaboratively across support, product and development teams
Comfortable engaging with clients directly, including representing the service desk in meetings or onsite visits.
Enthusiasm for learning in a fast-paced, evolving environment
Nice to have:
Experience in the creation of automation tools and support tooling
Linux/Unix knowledge
Experience with SQL, Python, Java, REACT, or any other relevant coding languages