CrawlJobs Logo

Director, Technology Operations

walmart.com Logo

Walmart

Location Icon

Location:
United States of America , Bentonville

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

110000.00 - 220000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

The Director, Technology Operations is accountable for defining and leading the CES Average Handle Time program through technology strategy, execution, and optimization. Acting as the single threaded business owner for AHT outcomes, this role connects Operations, Product, Engineering, and Analytics to remove friction from associate workflows, automate manual effort, and accelerate resolution without compromising customer experience. The Director leads a cross functional agenda spanning workflow orchestration, tooling optimization, automation, and AI enablement to deliver measurable improvements in AHT, productivity, cost to serve, and contact prevention while strengthening long term platform scalability and governance.

Job Responsibility:

  • Define and execute the CES wide AHT reduction roadmap aligned to enterprise performance goals
  • Own AHT as a measurable outcome across tools, workflows, automation, and AI enabled execution
  • Partner with Operations, Product, and Engineering to prioritize initiatives based on ROI and operational impact
  • Serve as the accountable owner for AHT performance, leading cross functional reviews to track progress, dependencies, and risk
  • Translate operational friction into scalable technology solutions that reduce handle time and cognitive load
  • Drive adoption of workflow orchestration, automation, and AI assisted execution capabilities
  • Identify and retire duplicative or low value tools that increase associate effort or complexity
  • Partner with Quality, Knowledge, and Engineering teams to prevent contact creation by resolving systemic process and tooling defects
  • Ensure solutions are scalable, governable, and aligned with long term CES platform strategy
  • Monitor delivery schedules, adoption, and realized savings across AHT initiatives
  • Establish AHT performance dashboards and maturity reporting for senior leadership
  • Communicate progress, outcomes, and risks in clear, data driven business language
  • Align CES AHT strategy with broader enterprise automation and AI initiatives to enable reuse and scale

Requirements:

  • Bachelor’s degree or equivalent experience in technology operations, business operations, or a related field
  • 8 plus years leading large scale operational, technology, or performance programs in service or contact center environments
  • Demonstrated ownership of enterprise performance metrics such as AHT, productivity, or cost to serve
  • Proven ability to lead complex cross functional initiatives across Operations, Product, and Engineering
  • Strong executive communication and data driven decision making skills
  • Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience inproject management, program management, program operations, or related area.
  • Option 2: 8 years’ experience in project management, program management, program operations, or related area.
  • 3 years’ supervisory experience.

Nice to have:

  • Experience driving workflow optimization, automation, or AI enabled execution at scale
  • Familiarity with contact center platforms, agent tooling, or knowledge systems
  • Experience operating in highly matrixed enterprise environments
  • Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.
  • We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
What we offer:
  • Health benefits include medical, vision and dental coverage
  • Financial benefits include 401(k), stock purchase and company-paid life insurance
  • Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
  • PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
  • Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
  • Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
  • Tuition, books, and fees are completely paid for by Walmart

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Walmart - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Director, Technology Operations

Director, Revenue Operations

Babylist Media is transforming its operating model to support long-term, scalabl...
Location
Location
United States
Salary
Salary:
171976.00 - 206371.00 USD / Year
babylist.com Logo
Babylist
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in advertising or media revenue operations, sales operations, or GTM operations, with deep expertise in architecting scalable operating systems
  • Significant experience within media or advertising ecosystems, including working with publishers, advertisers, or ad-tech platforms
  • 4+ years of proven leadership experience building and managing high-performing teams
  • Hands-on experience building, launching, and managing ad-server programs, including implementation, optimization, and ongoing governance
  • Strong analytical, financial, and operational acumen, with the ability to translate complex business needs into clear, scalable processes and systems
  • Deep understanding of revenue funnels, forecasting, pipeline management, and sales processes
  • Experience leading commission planning, territory design, and quota-setting processes
  • Excellent communication skills, with experience presenting recommendations and insights to executive leadership
  • A builder mentality—comfortable operating in ambiguity, creating structure, and scaling for future growth
  • Bias toward action, continuous improvement, and high-quality execution
Job Responsibility
Job Responsibility
  • Manage and develop teams across Media Strategy and Ad Operations for both onsite and offsite channels
  • Oversee rate card strategy, pricing architecture, and new media product development to maximize yield and sell-through efficiency
  • Oversee inventory management and yield optimization across all media products, maximizing sell-through rates while protecting margin
  • Lead KPI tracking, forecasting, performance reviews, and GTM experiment design
  • Lead annual planning and quarterly forecasting across GTM functions in partnership with Finance, building accurate pipeline and revenue models that inform both short- and long-term strategic decisions
  • Lead Ad Operations teams through the transition from site-served campaigns to a fully integrated ad server model (Koddi) across onsite, including campaign trafficking, pacing, optimization, and reconciliation workflows and future business scenarios
  • Serve as system owner for Boostr and Koddi, managing architecture, permissioning, and reporting integrity
  • Manage Asana workflows and efficiency with cross-functional partners for campaign tracking and project management
  • Improve revenue funnel efficiency through optimized lead flow, territory design, and sales processes
  • Partner with Finance and Accounting on revenue actualization, monthly billing, and ensuring accurate revenue recognition processes
What we offer
What we offer
  • Company-paid medical, dental, and vision insurance
  • Retirement savings plan with company matching and flexible spending accounts
  • Generous paid parental leave and PTO
  • Remote work stipend to set up your office
  • Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
  • Competitive salary with equity and bonus opportunities
  • Fulltime
Read More
Arrow Right

Operations Director

Eames are exclusively partnering with private equity backed solar energy busines...
Location
Location
United Kingdom , Carlisle, Cumbria
Salary
Salary:
75000.00 - 85000.00 GBP / Year
eamesconsulting.com Logo
Eames Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in an operations leadership role within solar PV, electrical contracting, construction, or renewable energy
  • Strong understanding of solar installation processes, field service operations, and technical standards
  • Demonstrated experience managing large field teams and multi-site operations
  • Excellent leadership, communication, and problem-solving skills
  • Strong analytical and strategic-planning capabilities
Job Responsibility
Job Responsibility
  • Strategic Leadership & Planning: Develop and implement operational strategies to support company growth across installation and field service divisions
  • Field Operations Management: Oversee daily operations for installation teams, maintenance technicians, and subcontractors
  • Project Delivery & Quality Control: Ensure all installation and service projects meet technical standards, industry regulations, and internal quality expectations
  • Health, Safety & Regulatory Compliance: Champion a safety-first culture across all field operations and install teams
  • Team Leadership & Development: Lead, mentor, and develop field managers, project leaders, and operational support staff
  • Customer Experience & Stakeholder Management: Work closely with sales, engineering, and customer service teams to ensure seamless project delivery
  • Process Improvement & Technology: Identify opportunities for operational improvements, cost reduction, and workflow optimisation
What we offer
What we offer
  • Bonus
  • pension
  • progression
  • hybrid working
  • Generous bonus and LTIP scheme
  • 25 days+ annual leave
  • Excellent benefits pack
  • Fulltime
Read More
Arrow Right

Director of Marketing Operations

This Director of Marketing Operations role is a critical part of the Demand Gene...
Location
Location
United States , Multiple
Salary
Salary:
Not provided
https://www.upguard.com Logo
UpGuard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep Expertise in Marketing Operations: At least 7+ years of experience in a B2B marketing operations role, preferably within a high-growth SaaS environment
  • HubSpot Mastery: Extensive, hands-on administrative and technical knowledge of HubSpot's full capabilities, including its automation, reporting, and integrations
  • Data-Driven Mindset: A strong aptitude for using data to build actionable reports, interpret performance, and make strategic decisions
  • Systems Thinking: The ability to translate complex business challenges into scalable, tech-enabled solutions and workflows
  • Process-Oriented: A proven track record of creating and scaling efficient lead management and campaign execution processes
  • Cross-Functional Collaboration: The ability to partner effectively with various teams to align on shared goals and drive unified outcomes
Job Responsibility
Job Responsibility
  • Own the Marketing Tech Stack: Take full ownership of all marketing technologies, with a specific focus on optimising HubSpot Marketing Hub to its fullest potential
  • Design & Optimise Core Processes: Create and manage scalable, efficient processes for lead scoring, lead routing, database health, and attribution modelling
  • Enable Campaign Execution: Partner with the Growth and Brand & Content teams to build the workflows, segmentation, and tracking necessary for seamless and measurable campaign execution
  • Streamline Lead Management: Develop and implement the entire lead journey, from initial capture and enrichment to qualification and a smooth handoff to the sales team
  • Drive Funnel Visibility: Build and maintain comprehensive dashboards and reporting that provide real-time visibility into campaign ROI, funnel performance, and operational efficiency
  • Collaborate Cross-Functionally: Work closely with Revenue Operations, Sales, and Product to ensure all systems and data are aligned across the entire revenue funnel
What we offer
What we offer
  • Monthly Lifestyle subsidy: Our employees use this for financial, physical, and mental well-being
  • WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
  • $1,500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
  • Generous Annual Leave/PTO allowances: Time to recharge your batteries
  • 18 weeks paid Parental Leave: Irrespective of parenting role
  • Personal Leave Allowance: This includes sick & carer's leave
  • Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
  • Top-spec hardware: All team members will be provided with top-spec laptops for their roles
  • Fulltime
Read More
Arrow Right

Director of Operations

We are recruiting for a Director of Operations on a full time (40 hours), perman...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A highly experienced senior operations leader with a proven track record in Director-level or equivalent roles, ideally within complex, multi-site, or scaling environments
  • Demonstrated expertise in change management, operational integration, and embedding new systems, cultures, and organisational structures
  • Strong programme and project leadership capability, with significant experience leading large-scale, cross-functional transformation
  • Deep understanding of operational compliance, regulatory governance, audit standards, and risk management
  • Strong experience in LEAN, continuous improvement, or operational excellence methodologies, with demonstrable results
  • A strategic thinker capable of translating organisational goals into measurable operational plans
  • An influential and credible leader able to effectively engage, influence, and challenge senior stakeholders, including executive and Group-level leadership
  • Commercially and financially astute, with strong analytical, decision-making, and problem-solving abilities
  • Exceptional leadership skills with experience managing and developing senior managers and operational teams
  • Technologically adept, with experience in system implementation, digital transformation, and operational reporting tools
Job Responsibility
Job Responsibility
  • Act as the senior operational lead for Glanmore Foods, responsible for delivering against strategic operational objectives
  • Report on operational performance, risk, compliance, strategic priorities, and transformation progress
  • Lead organisation-wide change management, embedding new systems, cultural change, and improved ways of working
  • Foster a culture of excellence, ensuring high standards in food quality and service
  • Lead, mentor, and develop management teams to achieve business goals and enhance performance
  • Oversee all major operational projects, including system rollouts, process re-engineering, optimisation, and infrastructure enhancements
  • Establish, refine, and enforce robust operational governance, compliance processes, and audit standards
  • Lead LEAN programmes to improve efficiency, reduce waste, and strengthen cross-functional collaboration
  • Build and embed operational resilience through proactive risk management, contingency planning, and business continuity frameworks
  • Provide strong and visible leadership to senior managers, ensuring alignment, accountability, and high performance across all operational functions
What we offer
What we offer
  • Discounts on brands across the Island of Ireland (restaurants, high street stores, hotels, day out venues, gyms, golf courses and many more)
  • Flexible working to support work life balance
  • Free parking at the office
  • Career Pathways to support career progression and/or skills development
  • Learning & development programs available for personal and professional development & growth
  • Access to wellness programs to promote mental health and wellbeing of our colleagues
  • Employee Assistance Program to guide and support our employees
  • Exciting appreciation days
  • Fulltime
Read More
Arrow Right

Director, Marketing Operations

Join us on our mission to make a better world of work. Culture Amp is the world’...
Location
Location
United States , Austin
Salary
Salary:
181500.00 - 235000.00 USD / Year
cultureamp.com Logo
Culture Amp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated leadership experience in marketing operations or revenue operations experience within high-growth SaaS or B2B technology environments
  • Hands-on experience with marketing automation (e.g. Hubspot, Marketo), CRM (e.g. Salesforce), prospect engagement (e.g. Outreach), and ABX (e.g. 6Sense) platforms—ideally including direct use of 6Sense and other AI-driven tools for campaign, analytics, and process optimization
  • Demonstrated ability to spearhead innovative, scalable ABX programs using data, technology, intelligent automation, and cross-functional collaboration to drive pipeline and revenue results
  • Natural inclination for analytical rigor—translating complex, multi-source data (including AI-powered insights) into clear, actionable strategies for marketing, ABX, and demand generation outcomes
  • Robust expertise in lead management, scoring, enrichment, and attribution modeling, increasingly utilizing automation and AI to drive both broad and account-based campaign success
  • Proven success in forging strong partnerships across Marketing, Sales, and Demand Generation functions, focusing on integrated pipeline growth, workflow efficiency, and scalable business impact
  • Track record of leading executive presentations and KPI inspections, employing advanced reporting and AI-powered analytics to highlight marketing and ABX performance
  • Collaborative, decisive, and empowering leadership style, driven by a sense of ownership, urgency, and—in an ideal candidate—a sense of humor
Job Responsibility
Job Responsibility
  • Shape and Drive an Innovative Marketing Operations Strategy: Collaborate deeply with Marketing and SDR leadership to define and execute a roadmap that leverages ABX principles and AI-powered capabilities, continually seeking new ways to innovate, automate, and improve processes for demand generation and pipeline growth
  • Advance Technology, Data, and AI Integration: Lead the thoughtful selection, integration, and optimization of marketing automation, CRM, ABX platforms (including 6Sense), analytics, and prospect engagement tools. Champion adoption of agentic and co-pilot AI workflows to unlock greater efficiencies, lower acquisition costs, and foster smarter decision-making
  • Operationalize Data-Driven and AI-Enhanced Insights: Develop and maintain reporting, dashboards, and KPI inspection cadences (including Pipeline Council), utilizing AI-driven analytics to measure, predict, and improve campaign performance—especially ABX and demand gen programs. Deliver actionable recommendations that drive continuous optimization and innovation
  • Elevate Lead Management with Intelligent Automation: Build and refine automated workflows for lead capture, scoring, nurturing, enrichment, and routing. Ensure ABX-qualified accounts and leads are prioritized efficiently, using AI solutions to enhance speed, accuracy, and conversion
  • Champion Data Quality, Governance, and Scalable Systems: Design unified, automated standards and processes across marketing systems, proactively leveraging AI for data enrichment, cleansing, and predictive modeling to support both broad-based and targeted ABX outreach
  • Strengthen Cross-Functional and AI-Enabled Alignment: Partner with Sales, Product, and Finance to align operations and technology with go-to-market and customer engagement strategies, incorporating intelligent automation and data-driven insights to maximize impact and scalability
  • Standardize, Document, and Scale Best Practices: Continuously evolve workflows and operational standards to ensure the marketing and demand generation teams scale with efficiency and agility as ABX and AI initiatives expand
  • Build and Mentor a High-Performing, Innovation-Driven Team: Foster a culture of collaboration, experimentation, and accountability—developing talent adept at leveraging emerging technologies, AI, and ABX best practices to meet or exceed revenue targets
What we offer
What we offer
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in work support program available from day 1
  • 5 Social Impact Days a year
  • MacBooks for you to do your best & a work from home office budget
  • Fulltime
Read More
Arrow Right

Director, Marketing Operations

You are a highly strategic and innovative Director of Marketing Operations who e...
Location
Location
United States , New York
Salary
Salary:
181500.00 - 235000.00 USD / Year
cultureamp.com Logo
Culture Amp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated leadership experience in marketing operations or revenue operations experience within high-growth SaaS or B2B technology environments
  • Hands-on experience with marketing automation (e.g. Hubspot, Marketo), CRM (e.g. Salesforce), prospect engagement (e.g. Outreach), and ABX (e.g. 6Sense) platforms—ideally including direct use of 6Sense and other AI-driven tools for campaign, analytics, and process optimization
  • Demonstrated ability to spearhead innovative, scalable ABX programs using data, technology, intelligent automation, and cross-functional collaboration to drive pipeline and revenue results
  • Natural inclination for analytical rigor—translating complex, multi-source data (including AI-powered insights) into clear, actionable strategies for marketing, ABX, and demand generation outcomes
  • Robust expertise in lead management, scoring, enrichment, and attribution modeling, increasingly utilizing automation and AI to drive both broad and account-based campaign success
  • Proven success in forging strong partnerships across Marketing, Sales, and Demand Generation functions, focusing on integrated pipeline growth, workflow efficiency, and scalable business impact
  • Track record of leading executive presentations and KPI inspections, employing advanced reporting and AI-powered analytics to highlight marketing and ABX performance
  • Collaborative, decisive, and empowering leadership style, driven by a sense of ownership, urgency, and—in an ideal candidate—a sense of humor
Job Responsibility
Job Responsibility
  • Shape and Drive an Innovative Marketing Operations Strategy: Collaborate deeply with Marketing and SDR leadership to define and execute a roadmap that leverages ABX principles and AI-powered capabilities, continually seeking new ways to innovate, automate, and improve processes for demand generation and pipeline growth
  • Advance Technology, Data, and AI Integration: Lead the thoughtful selection, integration, and optimization of marketing automation, CRM, ABX platforms (including 6Sense), analytics, and prospect engagement tools. Champion adoption of agentic and co-pilot AI workflows to unlock greater efficiencies, lower acquisition costs, and foster smarter decision-making
  • Operationalize Data-Driven and AI-Enhanced Insights: Develop and maintain reporting, dashboards, and KPI inspection cadences (including Pipeline Council), utilizing AI-driven analytics to measure, predict, and improve campaign performance—especially ABX and demand gen programs. Deliver actionable recommendations that drive continuous optimization and innovation
  • Elevate Lead Management with Intelligent Automation: Build and refine automated workflows for lead capture, scoring, nurturing, enrichment, and routing. Ensure ABX-qualified accounts and leads are prioritized efficiently, using AI solutions to enhance speed, accuracy, and conversion
  • Champion Data Quality, Governance, and Scalable Systems: Design unified, automated standards and processes across marketing systems, proactively leveraging AI for data enrichment, cleansing, and predictive modeling to support both broad-based and targeted ABX outreach
  • Strengthen Cross-Functional and AI-Enabled Alignment: Partner with Sales, Product, and Finance to align operations and technology with go-to-market and customer engagement strategies, incorporating intelligent automation and data-driven insights to maximize impact and scalability
  • Standardize, Document, and Scale Best Practices: Continuously evolve workflows and operational standards to ensure the marketing and demand generation teams scale with efficiency and agility as ABX and AI initiatives expand
  • Build and Mentor a High-Performing, Innovation-Driven Team: Foster a culture of collaboration, experimentation, and accountability—developing talent adept at leveraging emerging technologies, AI, and ABX best practices to meet or exceed revenue targets
What we offer
What we offer
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in work support program available from day 1
  • 5 Social Impact Days a year
  • MacBooks for you to do your best & a work from home office budget
  • Fulltime
Read More
Arrow Right

Director, Marketing Operations

You are a highly strategic and innovative Director of Marketing Operations who e...
Location
Location
United States , Chicago
Salary
Salary:
181500.00 - 235000.00 USD / Year
cultureamp.com Logo
Culture Amp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated leadership experience in marketing operations or revenue operations experience within high-growth SaaS or B2B technology environments
  • Hands-on experience with marketing automation (e.g. Hubspot, Marketo), CRM (e.g. Salesforce), prospect engagement (e.g. Outreach), and ABX (e.g. 6Sense) platforms—ideally including direct use of 6Sense and other AI-driven tools for campaign, analytics, and process optimization
  • Demonstrated ability to spearhead innovative, scalable ABX programs using data, technology, intelligent automation, and cross-functional collaboration to drive pipeline and revenue results
  • Natural inclination for analytical rigor—translating complex, multi-source data (including AI-powered insights) into clear, actionable strategies for marketing, ABX, and demand generation outcomes
  • Robust expertise in lead management, scoring, enrichment, and attribution modeling, increasingly utilizing automation and AI to drive both broad and account-based campaign success
  • Proven success in forging strong partnerships across Marketing, Sales, and Demand Generation functions, focusing on integrated pipeline growth, workflow efficiency, and scalable business impact
  • Track record of leading executive presentations and KPI inspections, employing advanced reporting and AI-powered analytics to highlight marketing and ABX performance
  • Collaborative, decisive, and empowering leadership style, driven by a sense of ownership, urgency, and—in an ideal candidate—a sense of humor
Job Responsibility
Job Responsibility
  • Shape and Drive an Innovative Marketing Operations Strategy: Collaborate deeply with Marketing and SDR leadership to define and execute a roadmap that leverages ABX principles and AI-powered capabilities, continually seeking new ways to innovate, automate, and improve processes for demand generation and pipeline growth
  • Advance Technology, Data, and AI Integration: Lead the thoughtful selection, integration, and optimization of marketing automation, CRM, ABX platforms (including 6Sense), analytics, and prospect engagement tools. Champion adoption of agentic and co-pilot AI workflows to unlock greater efficiencies, lower acquisition costs, and foster smarter decision-making
  • Operationalize Data-Driven and AI-Enhanced Insights: Develop and maintain reporting, dashboards, and KPI inspection cadences (including Pipeline Council), utilizing AI-driven analytics to measure, predict, and improve campaign performance—especially ABX and demand gen programs. Deliver actionable recommendations that drive continuous optimization and innovation
  • Elevate Lead Management with Intelligent Automation: Build and refine automated workflows for lead capture, scoring, nurturing, enrichment, and routing. Ensure ABX-qualified accounts and leads are prioritized efficiently, using AI solutions to enhance speed, accuracy, and conversion
  • Champion Data Quality, Governance, and Scalable Systems: Design unified, automated standards and processes across marketing systems, proactively leveraging AI for data enrichment, cleansing, and predictive modeling to support both broad-based and targeted ABX outreach
  • Strengthen Cross-Functional and AI-Enabled Alignment: Partner with Sales, Product, and Finance to align operations and technology with go-to-market and customer engagement strategies, incorporating intelligent automation and data-driven insights to maximize impact and scalability
  • Standardize, Document, and Scale Best Practices: Continuously evolve workflows and operational standards to ensure the marketing and demand generation teams scale with efficiency and agility as ABX and AI initiatives expand
  • Build and Mentor a High-Performing, Innovation-Driven Team: Foster a culture of collaboration, experimentation, and accountability—developing talent adept at leveraging emerging technologies, AI, and ABX best practices to meet or exceed revenue targets
What we offer
What we offer
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day
  • Extended year-end breaks: An extended refresh period at the end of year
  • Excellent parental leave and in work support program available from day 1
  • 5 Social Impact Days a year
  • MacBooks for you to do your best & a work from home office budget
  • Fulltime
Read More
Arrow Right

Director, Marketing Operations

You are a highly strategic and innovative Director of Marketing Operations who e...
Location
Location
United States , San Francisco
Salary
Salary:
181500.00 - 235000.00 USD / Year
cultureamp.com Logo
Culture Amp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated leadership experience in marketing operations or revenue operations experience within high-growth SaaS or B2B technology environments
  • Hands-on experience with marketing automation (e.g. Hubspot, Marketo), CRM (e.g. Salesforce), prospect engagement (e.g. Outreach), and ABX (e.g. 6Sense) platforms—ideally including direct use of 6Sense and other AI-driven tools for campaign, analytics, and process optimization
  • Demonstrated ability to spearhead innovative, scalable ABX programs using data, technology, intelligent automation, and cross-functional collaboration to drive pipeline and revenue results
  • Natural inclination for analytical rigor—translating complex, multi-source data (including AI-powered insights) into clear, actionable strategies for marketing, ABX, and demand generation outcomes
  • Robust expertise in lead management, scoring, enrichment, and attribution modeling, increasingly utilizing automation and AI to drive both broad and account-based campaign success
  • Proven success in forging strong partnerships across Marketing, Sales, and Demand Generation functions, focusing on integrated pipeline growth, workflow efficiency, and scalable business impact
  • Track record of leading executive presentations and KPI inspections, employing advanced reporting and AI-powered analytics to highlight marketing and ABX performance
  • Collaborative, decisive, and empowering leadership style, driven by a sense of ownership, urgency, and—in an ideal candidate—a sense of humor.
Job Responsibility
Job Responsibility
  • Shape and Drive an Innovative Marketing Operations Strategy: Collaborate deeply with Marketing and SDR leadership to define and execute a roadmap that leverages ABX principles and AI-powered capabilities, continually seeking new ways to innovate, automate, and improve processes for demand generation and pipeline growth
  • Advance Technology, Data, and AI Integration: Lead the thoughtful selection, integration, and optimization of marketing automation, CRM, ABX platforms (including 6Sense), analytics, and prospect engagement tools. Champion adoption of agentic and co-pilot AI workflows to unlock greater efficiencies, lower acquisition costs, and foster smarter decision-making
  • Operationalize Data-Driven and AI-Enhanced Insights: Develop and maintain reporting, dashboards, and KPI inspection cadences (including Pipeline Council), utilizing AI-driven analytics to measure, predict, and improve campaign performance—especially ABX and demand gen programs. Deliver actionable recommendations that drive continuous optimization and innovation
  • Elevate Lead Management with Intelligent Automation: Build and refine automated workflows for lead capture, scoring, nurturing, enrichment, and routing. Ensure ABX-qualified accounts and leads are prioritized efficiently, using AI solutions to enhance speed, accuracy, and conversion
  • Champion Data Quality, Governance, and Scalable Systems: Design unified, automated standards and processes across marketing systems, proactively leveraging AI for data enrichment, cleansing, and predictive modeling to support both broad-based and targeted ABX outreach
  • Strengthen Cross-Functional and AI-Enabled Alignment: Partner with Sales, Product, and Finance to align operations and technology with go-to-market and customer engagement strategies, incorporating intelligent automation and data-driven insights to maximize impact and scalability
  • Standardize, Document, and Scale Best Practices: Continuously evolve workflows and operational standards to ensure the marketing and demand generation teams scale with efficiency and agility as ABX and AI initiatives expand
  • Build and Mentor a High-Performing, Innovation-Driven Team: Foster a culture of collaboration, experimentation, and accountability—developing talent adept at leveraging emerging technologies, AI, and ABX best practices to meet or exceed revenue targets.
What we offer
What we offer
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in work support program available from day 1
  • 5 Social Impact Days a year
  • MacBooks for you to do your best & a work from home office budget
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy