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Director - Technology Operations

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Amex

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Location:
India , Bengaluru Urban

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This role reports to Vice President – Storage and is primarily responsible to manage team responsible for 24/7 operations across multiple storage technologies in both private and public clouds. This role is also responsible for providing highest degree of availability working with vendors, build and engineering teams and provide coaching, mentoring help to resources.

Job Responsibility:

  • Manage 24/7 storage operations team
  • Responsible for Incident/problem/change management
  • Partner with build/engineering teams to make sure operations are running smoothly
  • Manage resources and provide coaching/mentoring
  • Single point of contact during India business hours for any escalations, availability issues
  • Provide key inputs for Re-Engineering opportunities
  • Drive efficiency across existing technologies
  • Provide thought leadership on Organization strategy and align operations team with Organization strategy
  • Partner with various teams and stakeholders to drive project governance & Operational readiness
  • Work with extended teams across the globe
  • Manage relations with multiple vendors
  • Customer management
  • Proactive thinking to reduce incidents, increase MTTR
  • Handle service reviews with Sr Leadership
  • Identify opportunities for automation and reduce manual intervention include self-healing

Requirements:

  • Bachelor’s degree in computer science or related disciplines
  • or equivalent bachelor’s degree in a related engineering field
  • At least 12-14 years of working knowledge on one of Storage/Compute/Network technologies
  • Strong knowledge on Incident/problem/change management
  • Strong working experience on ITIL processes
  • Proven experience on driving 24/7 teams at Enterprise scale
  • Stakeholder management, situation management, presentation skills for Sr. Leadership
  • Strong communication and inter-personal skills
  • Focus on customer delivery and excellence

Nice to have:

Experience in product life cycle management from build to decommission is a benefit.

What we offer:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Additional Information:

Job Posted:
February 01, 2026

Work Type:
Hybrid work
Job Link Share:

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