Director, Technology Customer Success Job at JLL (Atlanta, GA)

Strategic Customer Success Director

TrueLayer’s Customer Success team owns the entire lifecycle of our customers. We...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Enterprise leadership experience: Proven track record of building senior relationships (including C-level) and delivering meaningful business outcomes
Domain expertise: Strong understanding of payments, fintech, or complex technology products, with the ability to engage on both commercial and technical topics
Customer-first mindset: You balance creativity and structure to solve customer problems and deliver impact
Strategic and executional: Able to set direction while staying close enough to execution to ensure quality and pace
Highly collaborative: Comfortable influencing across functions and driving alignment in a fast-moving environment
Clear communicator: Strong written and verbal communication skills, with the ability to simplify complexity

Job Responsibility

Set and execute strategy: Define and deliver a clear, commercially ambitious Customer Success strategy focused on driving customer outcomes, product adoption, and long-term value
Build for scale: Design and implement frameworks that enable the team to operate effectively across business development, relationship management, delivery oversight, and program execution
Own enterprise relationships: Build deep, trusted relationships across enterprise customers—from C-level to day-to-day stakeholders—driving advocacy, retention, and growth
Drive commercial impact: Deliver measurable business outcomes through upsell, cross-sell, and increased share of wallet, using data, insight, and strong influencing skills
Own performance: Define and drive KPIs for your high profile portfolio (e.g. revenue growth, net revenue retention, product adoption, customer satisfaction, strategic program success)
Partner cross-functionally: Work closely with Sales, Product, Integrations, Marketing, and Client Care to remove friction, drive alignment, and deliver for customers
Be the voice of the customer: Bring clear, structured customer insight into the business
influence product direction and prioritisation
Stay close to the detail: Personally own and manage a portfolio of of highly strategic customers

What we offer

Meaningful equity in the company
Flexible hours and hybrid working. Split your time 50/50 between working from home and our welcoming offices in London and Milan , spending 2-3 days per week in the office
A one-off remote-working budget to help you set up your home office
24 days holiday as standard with flexible bank holidays, so you can take those days whenever you like
12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance)
2 volunteering days to support causes important to you
90 day ‘work from abroad’ policy
Generous parental leave, above and beyond statutory requirements
Competitive pension contribution at 4% & 4%
Private health insurance from the day you start

Fulltime

Customer Success Director

Microsoft is on a mission to empower every person and every organization on the ...

Location

Norway , Oslo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Executive presence with the ability to engage confidently in CxO and BDM‑level discussions
excellent interpersonal, verbal, written, and presentation skills
Proven ability to build trust, form alliances, and lead cross‑functional teams toward shared outcomes
People management experience, ideally leading managers (MoM)
Empathy, curiosity, continuous‑learning mindset, and strong drive for results
Strong escalation and crisis‑management experience
Demonstrated technical leadership through coaching, technical strategy, or similar leadership roles
Background in engineering, technical sales, consulting, or delivery management (or equivalent)
Solid understanding of Applications & Infrastructure and enterprise cloud workloads
Ability to stay current on Azure innovations, scenarios, and evolving cloud capabilities

Job Responsibility

People Leadership (People Manager & Manager of Managers): Deliver success through empowerment, accountability, and care — role model Microsoft’s leadership behaviors
Build, attract and retain world‑class teams through intentional talent management, diversity & inclusion, and structured coaching
Cloud & Technical Leadership: Serve as an executive‑level sponsor for high‑consumption customers and partners
Act as the consumption thought leader for the subsidiary, guiding technical strategy and advising leadership teams
Build and maintain trusted relationships with senior technical decision‑makers (CIO, CTO, Chief Architect, Technical Fellows)
Leverage deep technical knowledge and Cloud Solution Architect resources to guide cloud adoption and technology roadmaps
Advocate customer needs to Microsoft Product & Engineering, influencing roadmap and product improvements and coach teams to be proactive, agile, and deeply connected to the customer voice
Business Leadership: Bring strong understanding of cloud economics, subscription business models, and project‑based services
Drive cloud consumption results across solution areas, ensuring customer value realization and business impact
Stay ahead of demand by proactively building next workloads and identifying new opportunity areas

Fulltime

Customer Success Director

Mantell Associates is partnered with a rapidly growing and innovative chem-tech ...

Location

United Kingdom

Salary:

Not provided

Mantell Associates

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Chemistry, Engineering, Business, or related discipline
advanced or postgraduate qualification is a plus
Proven experience (typically 8+ years) in customer success, account management, or client leadership roles within technology-driven B2B organisations
Strong track record of driving customer satisfaction, retention, and expansion in complex technical or industrial environments
Excellent interpersonal, communication and presentation skills with the ability to influence senior stakeholders
Strategic thinker with analytical capability to interpret customer data and translate insights into action
Comfortable working in a fast-paced, innovative environment with a focus on scaling customer success practices

Job Responsibility

Lead the customer success function, enhancing customer satisfaction, adoption, and long-term growth across strategic accounts
Develop and implement customer success strategies that drive product value realisation, onboarding excellence, and retention
Build and maintain trusted executive-level relationships with key customers, understanding their operational goals and ensuring alignment with our solutions
Collaborate closely with sales, product, engineering and support teams to address customer feedback, shape product enhancements, and drive continuous improvement
Champion a customer-centric culture both internally and externally, with accountability for customer health metrics and success outcomes
Monitor customer success KPIs, prepare regular reporting, and deliver insights to leadership to inform strategy and resource allocation
Represent the organisation at industry events, customer workshops and user forums to drive engagement and thought leadership

Fulltime

Customer Success Director

Join a forward-thinking organization that is actively expanding and strengthenin...

Location

United States

Salary:

160000.00 - 180000.00 USD / Year

Harrington Starr

Expiration Date

Until further notice

Requirements

Proven experience leading teams of 6-8 Customer Success Managers or equivalent, in fast-paced, evolving environments
Background in managing both SMB and enterprise clients, with a strong aptitude for navigating complexity and multi-stakeholder relationships
Demonstrated ability to thrive in a results-driven setting, with strong sales orientation and business acumen
Hands-on approach with a builder mentality — capable of deep onboarding, discovery, orchestration, and renewals
Strong personality fit for a fast-moving environment, adaptable, collaborative, and eager to achieve measurable success
Previous experience within Series B technology companies is highly valued

Job Responsibility

Lead and develop a high-performing customer success team, fostering a culture of excellence and accountability
Oversee the entire customer lifecycle, from onboarding through renewal, ensuring consistent delivery of value
Collaborate with sales, product, and support teams to address client needs and optimize customer journeys
Implement processes to manage complex accounts, handle multiple stakeholders, and drive customer satisfaction
Develop strategies to expand existing accounts and maximize customer retention and growth
Analyze customer data and feedback to inform service improvements and improve overall client success metrics

What we offer

Bonus

Fulltime

Director of Customer Success Account Management

We are looking to hire a Director of Customer Success Account Management. Micros...

Location

United States , Multiple Locations

Salary:

130900.00 - 251900.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR equivalent experience
Authorization to work in the United States that does not now or in the future require employer sponsorship
Preferred: Bachelor's Degree AND 12+ years experience OR Master's Degree AND 10+ years experience
5+ years relevant work experience within customer industry
3+ years people management experience
3+ years experience managing a consumption portfolio
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification

Job Responsibility

People Management: Model, coach, and care
Customer Relationship Management: Lead executive relationships, ensure customer value, manage issues, expand relationships
Technical Relevance: Coach team on technical knowledge, advise customers on Microsoft technology
Customer Success Leadership: Guide team to resolve blockers, identify opportunities, support customer adoption, drive customer value, develop strategic roadmaps, manage risks and escalations

Fulltime

Director of Customer Success

The Director of Customer Success owns the long-term success, retention, and grow...

Location

United States , McLean

Salary:

120000.00 - 160000.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

3-5 years’ experience in a customer service role
Strong written and verbal communication skills required
Technical aptitude with proficiency in web-based applications, Google Applications, and Microsoft Office Suite
Outstanding relationship and rapport building abilities
The ability to multi-task, prioritize, and balance time across clients, multiple partner relationships and internal initiatives daily while maintaining a profound attention to detail
Able to discern the difference between situations that require escalation, those that require immediate attention without escalation, and those that are important but not immediate
Professional character that represents Meazure Learning’s brand and service standards well
Is patient with and respectful of people and processes. Tries to understand the people and the data before making judgments and acting. Expresses sensitivity and empathy when appropriate
Skilled at troubleshooting with a logical, systematic approach
Willing to travel at least 10% to visit accounts

Job Responsibility

Serve as the primary executive point of contact for assigned large and enterprise partners, owning the overall health, retention, and growth of each relationship
Develop and execute account success plans aligned to partner goals, testing programs, and long-term strategy
Build and maintain strong relationships with key stakeholders and decision-makers to ensure alignment, satisfaction, and advocacy
Sustain and grow exam volume across all assigned accounts through proactive engagement and value delivery
Identify client risk and mitigate and advocate working cross functionally to resolve customer concerns
Set and manage partner expectations, addressing risks and issues before they impact outcomes
Forecast revenue and exam volume for a rolling twelve-month period, providing visibility and predictability to the business
Ensure high-quality, consistent delivery across all services by coordinating closely with internal operations, technology, and service teams
Leverage data to guide conversations, demonstrate value, and inform strategic decisions
Use performance trends and customer insights to proactively optimize testing programs and partner outcomes

What we offer

401(k) plan with company matching & immediate vesting schedule (100% of the 1st 3% and 50% of the next 2%)
BCBS Health, Dental, & Vision Insurance with generous employer funding for employees and dependents
Generous flexible time off approach
Professional development
Remote and hybrid first organization
Great working environment with a team of exceptional people

Fulltime

Director Customer Experience Strategy

The Director, Customer Experience Strategy is responsible for leading the develo...

Location

United States

Salary:

127500.00 - 236555.00 USD / Year

Healthfirst

Expiration Date

Until further notice

Requirements

Bachelor's degree required
8–12 years of experience in customer experience strategy, member engagement, personalization, marketing strategy, or related roles
Strong understanding of Medicaid programs, member populations, and regulatory considerations
Demonstrated success leading cross-functional initiatives that improved customer or member experience outcomes
Experience leveraging VOC data and qualitative and quantitative research to inform strategy and prioritization
Strong journey mapping, persona development, and experience design collaboration skills
Proven people leadership, communication, and stakeholder management capabilities

Job Responsibility

Lead the development and ongoing evolution of the Medicaid customer experience strategy, aligned with organizational priorities, regulatory requirements, and member needs
Establish elements of mid-term experience strategies and operational plans for the Medicaid customer experience portfolio
Own and manage key Medicaid member journeys, identifying moments that matter, pain points, and opportunities to improve engagement, satisfaction, and outcomes
Translate insights into actionable experience strategies, initiatives, and roadmaps that can be delivered through cross-functional teams
Lead the development and application of Medicaid member personas and segmentation frameworks to inform journey design, engagement strategies, and prioritization
Identify opportunities to personalize experiences across channels and touchpoints based on member needs, behaviors, and life moments
Partner with Marketing, Communications, Product, and Population Health to ensure experience strategies support engagement, retention, and quality goals
Partner with experience and service designers to define future-state Medicaid member journeys rooted in member needs, behavioral insights, and operational feasibility
Support experience transformation efforts by helping define roadmaps that align people, processes, technology, and partners around improved member journeys
Champion human-centered, member-informed design practices across Medicaid initiatives

What we offer

medical
dental
vision coverage
incentive and recognition programs
life insurance
401k contributions

Fulltime

Associate Director, Customer Optimization & Adoption

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

United States

Salary:

160000.00 - 220000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

5+ years of experience in healthcare technology implementation or related healthcare fields
Background in healthcare, medical devices, or professional services strongly preferred
Ability to evaluate trade-offs and drive decisions with cross-functional alignment
Comfort operating in a matrixed environment with competing priorities
Strong attention to detail and motivation for high-level problem solving
Experience in fast-paced global environments
Clear, decisive thinking that accelerates team execution
Strong communication, leadership, and relationship-building skills

Job Responsibility

Developing customer success strategies that improve retention, expansion, and overall customer health
Leading and mentoring a multidisciplinary team of Customer Success Leaders, Clinical Managers, and Application Engineers
Establishing structure and process for new initiatives to prioritize work and eliminate duplication
Providing insight on competitive landscape to guide decision-making and strategic focus
Driving operational efficiencies across the Customer Optimization and Adoption team
Building strong internal partnerships that foster collaboration and effective communication
Creating and executing best-practice frameworks and playbooks for customer success
Reporting operational and strategic metrics to Baxter leadership and supporting revenue-driven initiatives

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

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Director, Technology Customer Success

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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