Job Description
As the Director of Technical Services for the US Public Sector, you will lead the Cortex & Cloud organization responsible for guiding our most critical government customers through the post-sale customer lifecycle—from mission-critical value realization through renewal. This role sits at the center of our Public Sector services strategy, guiding Professional Services and Technical Customer Success teams through deployment, adoption, complex escalation management, and expansion within high-stakes environments. As Public Sector organizations modernize cybersecurity operations amid increasingly complex threats, this leader will play a critical role in helping customers operationalize and scale next-generation security capabilities across cloud, SOC, automation, and AI-driven environments. You will partner closely with Regional Leaders, Support, Product, Engineering, and Customer Experience teams to drive alignment across mission-oriented organizations and deliver consistent customer outcomes. Your insights from the unique requirements of State & Local, Education, Federal, DoD/DoW, and Intel customers will shape delivery innovation, influence product direction, and help evolve how Palo Alto Networks scales AI-enabled services globally. This is a role for an action-oriented leader who brings clarity to complexity, navigates rapid change with confidence, and translates technical strategy into measurable business and mission outcomes. You will help shape the future direction of Public Sector Technical Services by advancing scalable delivery models, operational frameworks, and modernization initiatives that improve customer experience, operational efficiency, and long-term mission success.
