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The Director of Technical Program Management leads the technical program management function within the platform organization, driving operational excellence, platform resiliency, and cross-functional coordination across Engineering, Product, and Operations teams. This role ensures seamless execution of complex technical initiatives, manages platform SLAs, and establishes processes that enable predictable, reliable platform delivery across distributed teams across the globe.
Job Responsibility
Lead end-to-end delivery of complex, multi-quarter technical programs across Platform Enterprise, Platform Foundation, and Platform Orchestration Excellence teams
Drive operational excellence by establishing and enforcing SDLC processes, release management frameworks, and quality gates
Helps the success of platform SLA management programs, incident response coordination, and post-incident analysis to meet SLA and internal SLO targets