Director, Strategic Operations Analytics

• Lead a strategic analytics Center of Excellence: Develop frameworks, tools, and governance necessary for Operations functional teams to effectively measure performance, identify improvement opportunities, and optimize resource allocation, leveraging analytics and AI-powered solutions
• Serve as a strategic advisor to Operations leadership: Partner directly with Ops leaders to diagnose challenges, define success metrics, and use data to inform strategic decisions
• Own workforce management strategy: Build and govern scalable capacity planning, forecasting, and staffing models to ensure optimal alignment of resources with member and provider demand
• Define and standardize how Operations measures success: Create common KPI definitions, dashboard structures, and reporting methodologies that establish a single source of truth across all functions
• Collaborate cross-functionally: Partner with teams such as Finance, BI, and Product to ensure alignment on data infrastructure, definitions, and reporting consistency
• Develop and mentor a high-performing team: Build and lead a group of analysts and planners who bring rigor, curiosity, and influence to every engagement

• 10+ years of experience in operations strategy, analytics, or a related role (e.g., management consulting), preferably within healthcare
• 5+ years in a leadership role
• Expertise in workforce management or capacity planning is a plus
• Demonstrated ability to partner with senior executives to solve complex business challenges using data and structured analysis
• Strong command of data and visualization tools (e.g., Looker, SQL, Hex)
• Exceptional communication and storytelling skills
• able to synthesize complex analysis into actionable insights and influence leadership decisions
• A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment
• Strong leadership presence and ability to develop, motivate, and empower analytical talent

Expertise in workforce management or capacity planning is a plus

• Health, Dental, Vision benefits start on your first day
• HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom, a weight management program
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching