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The Director of Strategic Accounts is responsible for owning, protecting, and expanding Verra Mobility’s highest-revenue, highest-risk, and highest-strategic-value customers. This role serves as the single accountable executive owner for a small portfolio of top-tier accounts, ensuring long-term retention, profitable growth, and deep partnership alignment. This position is not quota-only sales; it is enterprise account leadership, operating at the intersection of commercial strategy, executive relationship management, and cross-functional orchestration. This role combines market intelligence, solution consulting, industry engagement, and change management to ensure Verra Mobility remains at the forefront of industry transformation. The ideal candidate will have the curiosity of a consultant, the credibility of an industry thought leader, and the discipline of a program driver. This role will primarily be focused on optimizing revenue growth within existing clients and strategic relationships with C-Level clients.
Job Responsibility:
Serve as the primary executive point of accountability for assigned strategic accounts
Translate strategic objectives into actionable initiatives that address both short-term wins and long-term market positioning
Build and maintain C-suite and SVP-level relationships across customer organizations
Act as a trusted advisor, aligning Verra Mobility’s roadmap to customer long-term objectives
Own renewals, pricing strategy, and commercial negotiations for strategic accounts
Identify and execute expansion opportunities (new products, services, geographies, use cases)
Balance growth with margin discipline and contractual risk management
Develop and lead multi-year strategic account plans including: Revenue and margin growth targets, Retention and risk mitigation strategies, Product adoption and integration roadmap, Executive engagement cadence
Regularly review account health with executive leadership
Collaborate with Product, Engineering, Sales, and Operations to craft customized solution proposals
Ensure clear accountability, fast escalation, and disciplined execution on customer commitments
Represent strategic customer needs internally to influence: Product prioritization, Investment decisions, Operating model improvements
Translate customer pain points into actionable, revenue-generating solutions
Ensure solutions deliver measurable impact on customer adoption, retention, and satisfaction
Strengthen relationships and ensure long-term value realization
Develops deep understanding of customer needs, procurement cycles, and value drivers
Brings customer insights directly into product and pricing decisions
Proactively identify risks related to: Contract renewals, Service performance, Regulatory or operational changes
Lead executive-level issue resolution when stakes are high
Requirements:
10+ years of experience in strategic account management, enterprise sales, or commercial leadership
Enterprise Sales experience in consulting, strategic planning, solutions architecture, or business development within mobility, transportation technology, government services, or a related field is highly preferred