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CVS Health Logo CVS Health · Sales

Director, Strategic Account Management - CVS Media Exchange (CMX)

United States, Boston Employment contract 105000.00 - 231132.00 USD / Year · Job Posted May 15, 2026

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Job Description

The Director, Strategic Account Management will lead and develop a high-performing team of Senior Account Managers and Account Managers, driving strategic client relationships, optimizing media execution, and ensuring measurable outcomes for suppliers, advertisers, and agencies. This leader is responsible for team growth and delivering on business objectives through effective collaboration and innovation. The ideal candidate is a strategic and collaborative leader with extensive experience in account management, proven ability to develop high-performing teams, and a track record of driving measurable business growth through innovative media solutions and exceptional client partnerships.

Job Responsibility

  • Lead, mentor, and develop a team of Senior Account Managers and Account Managers, fostering professional growth and a culture of continuous improvement
  • Set clear performance expectations, provide regular feedback, and conduct ongoing coaching to elevate team capabilities
  • Share best practices and drive adoption of innovative strategies to maximize revenue growth and client satisfaction
  • Partner with Industry Managers to oversee Joint Business Planning (JBP) efforts, ensuring alignment of media strategies with supplier and advertiser growth objectives
  • Guide the creation of campaign strategies and audience targeting recommendations across brands and product lines
  • Approve strategic supplier growth proposals, leveraging deep understanding of client business goals and marketing objectives
  • Serve as executive sponsor for key supplier and advertiser relationships, ensuring high-level engagement and satisfaction
  • Support the team in managing day-to-day business, resolving escalations, and identifying opportunities for incremental revenue
  • Champion education of clients on performance metrics, insights, and optimization strategies
  • Oversee the end-to-end campaign lifecycle, ensuring precision in launch, optimization, and wrap-up across all accounts
  • Monitor campaign performance using KPIs and data-driven insights, guiding the team to optimize outcomes and deliver actionable recommendations
  • Partner with sales, merchandising, insights, strategy, and billing teams to drive strong results and advertiser satisfaction
  • Ensure seamless execution and accurate delivery of campaigns through effective collaboration with internal stakeholders
  • Support monthly billing processes and maintain oversight of campaign tracking systems
  • Present key issues, insights, and recommendations to senior leadership with clarity and strategic vision
  • Influence supplier investment and drive growth through innovative media solutions and data-driven strategies
  • Stay abreast of industry trends, analytics platforms, and emerging technologies to inform team strategy and client recommendations

Requirements

  • 10+ years’ experience in account management, media planning, digital marketing, or retail media (CPG/retail preferred), including upselling experience
  • 5+ years proven experience in leading and developing teams
  • Bachelor’s degree in Business, Marketing, or a related field or equivalent (HS Diploma and 4 years of experience) required

Nice to have

  • Strategic Planning & Execution
  • Client & Supplier Relationship Management
  • Performance Optimization
  • Cross-Functional Collaboration
  • Analytical & Reporting Skills
  • Mentorship & Team Development
  • Communication & Presentation
  • Strategic Influence & Industry Knowledge

What we offer

  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • other resources
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