Director Store Brands Consumer Experience, CVS Health

CVS Health

Location:
United States, Woonsocket, Rhode Island

Category:
-

Contract Type:
Employment contract

Salary:

100000.00 - 231540.00 USD / Year

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Job Description:

Director position responsible for leading consumer experience strategy for CVS Health's owned brands, ensuring the company meets or exceeds portfolio brand promise through consumer feedback analysis and strategic decision-making.

Job Responsibility:

Leading a dynamic team in the collection, analysis, and application of product-driven consumer feedback
Driving consumer experience strategy
Creating new approaches to improve consumer product interactions
Ensuring a seamless experience across all touchpoints including new product validation and existing portfolio enhancements
Achieving targets for customer satisfaction, retention, and engagement
Leading the strategy and third-party relationships for the Automated Vending kiosk experience and deployment

Requirements:

10+ years of relevant experience in consumer experience or similar experience, ideally in retail, CPG, or healthcare organizations with analytical, consumer engagement, or customer service experience
10+ years' proven track record of influencing others with and without authority
10+ years' experience building high-performing, successful teams developing key talent
10+ years' experience actively taking on issues in a decisive manner
10+ years' experience leading under pressure, adapting to changing dynamics in real time
10+ years' experience understanding and breaking down highly complex situations
10+ years' experience effectively demonstrating excellent verbal and written communication skills
10+ years' experience collaborating effectively across different business functions
10+ years' experience demonstrated ability to lead a large team and manage a multi-million-dollar business unit
Expertise leveraging MS Office Suite, including advanced Excel and PowerPoint capabilities
Strong strategic and analytics skills
Ability to prioritize and deliver on multiple concurrent initiatives
Strong leadership skills
Extensive knowledge of all aspects of consumer experience, customer service, and product development strategies
Strong communication skills
Structured problem-solving skills
Experience working in a self-directed manner
Bachelor's Degree or equivalent experience required
Master's degree preferred

Nice to have:

Master's degree
Experience in retail, CPG, or healthcare organizations

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 21, 2025

Expiration:
November 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Director Store Brands Consumer Experience