Director SRE & Operations Job at Puma Group (Herzogenaurach)

Director of Technology Operations

The Director of Technology Operations oversees Technology Operations, Site Relia...

Location

United States

Salary:

Not provided

Zeektek

Expiration Date

Until further notice

Requirements

Bachelor's degree in Technology, Engineering, or Business-related discipline is required. Equivalent combinations of education and relevant experience will be considered
A minimum of 10+ years of progressive experience in infrastructure, telecommunications operations, or production technology environments supporting high-availability telecommunications platforms (VOIP, SIP, carrier integrations, contact center systems) in 24/7 environments with direct accountability for uptime, incident response, and SLA performance is required
5+ years of cloud computing experience (AWS, Azure, or GCP), including hands-on knowledge of cloud architecture, infrastructure-as-code, automation, and service monitoring
A minimum of 6+ years of experience leading people or teams is required. This includes accountability for performance, development, and delivery of results aligned with organizational objectives
Proven experience leading multi-tiered teams (30+ professionals), including SRE, DevOps and NOC
Proven ability to design and implement observability frameworks, including metrics, alerting, logging, and performance dashboards
Demonstrated experience using operational data and trend analysis to identify systemic risks, performance degradation, and optimization opportunities
Experience implementing structured change management and production readiness review processes to prevent service disruption
Experience overseeing Corporate IT and Security functions, including regulatory and compliance standards such as CCPA, CPNI, FCC (Title 47, Part 64), PCI, NIST, or similar frameworks
Strong analytical, budgeting, and financial management skills with the ability to balance cost discipline and operational resilience

Job Responsibility

Lead SRE, DevOps, NOC, Help Desk, Corporate IT, and Security functions, establishing a culture of operational excellence, accountability, and continuous improvement
Own end-to-end reliability and observability across telecommunications (VOIP, SIP, carrier integrations), IoT, and enterprise platforms, defining and managing SLIs/SLOs, uptime targets, and performance benchmarks
Define, implement, and enforce SLIs/SLOs aligned to >99.99% uptime, with a measurable roadmap toward five-nines reliability
Continuously analyze operational metrics and performance trends to identify emerging risks and opportunities. Initiate early investigations into anomalies, lead structured root cause analysis, and implement systemic corrective actions
Ensure 24/7 service reliability through disciplined incident management, problem management, and change control processes consistent with mature SRE organizations
Lead disciplined incident management, escalation, problem management, and structured post-incident reviews with permanent corrective actions
Reduce incident frequency and mean time to resolution (MTTR) through systemic improvement
Establish and enforce production readiness standards for new services and features, requiring appropriate documentation, monitoring plans, alerting thresholds, runbooks, security reviews, and capacity planning prior to deployment
Partner with Engineering and Product teams to evaluate architectural decisions, scalability assumptions, and monitoring strategies, ensuring operational sustainability
Lead cloud infrastructure strategy and execution across AWS and Azure environments

What we offer

Weekly Direct Deposit
401K Matching
Competitive medical, dental and vision insurance
Consistent communication throughout your project
Referral program

Fulltime

Director of Technology Operations

The Director of Technology Operations leads the teams that keep all systems stab...

Location

United States , Albuquerque

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 10 years of progressive leadership experience in IT operations
At least 5 years of experience managing multi-team organizations and leading managers
Proven ability to manage mission-critical systems and execute large-scale technology initiatives
Strong expertise in vendor management and service accountability
Proficiency in AWS, ITIL frameworks, disaster recovery planning, and DevOps methodologies
Experience with Microsoft technologies, VMware, and cloud/on-prem infrastructure
Exceptional communication skills to interact effectively with executives, teams, and vendors
Demonstrated ability to build a high-trust culture and develop leadership within teams

Job Responsibility

Lead service desk, infrastructure, and production operations to ensure high availability and strong performance
Drive operational maturity, automation, and disciplined change management
Oversee cloud and on‑prem environments (AWS, M365, Entra, Active Directory, servers, endpoints)
Act as Incident Commander for high‑severity outages to ensure rapid resolution and clear communication
Own vendor relationships, SLAs, and performance accountability
Improve the employee experience through responsive, hospitality‑driven support
Guide modernization efforts, CI/CD operations, observability, and SRE practices
Lead and develop managers and high‑performing technical teams
Other duties as needed

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Director of Customer Operations

The Director of Customer Operations will be the strategic and technical backbone...

Location

United States , San Francisco

Salary:

190000.00 - 237000.00 USD / Year

Crusoe

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Experience, Cloud Operations, or Support leadership, ideally in IaaS, AI infrastructure, or enterprise cloud environments
Proven track record building or scaling Customer Operations in a fast-growth technical setting
Strong technical fluency in cloud platforms (GPU, compute, networking, storage) and ability to collaborate effectively with Engineering and SRE teams
Excellent communication and storytelling skills — capable of translating complex operational data into clear insights for executive audiences

Job Responsibility

Lead the strategy and execution across four critical operational verticals
Customer Enablement and Adoption
Reporting, Tooling, and Data Focus
Build and scale the global Customer Operations organization, Education, and Analytics
Define the customer journey from onboarding through renewal
create playbooks, CTAs, and lifecycle automation to ensure proactive engagement
Oversee data pipelines and dashboards (Zendesk, Gainsight, BigQuery,, etc.) to provide visibility into customer health, incidents, and sentiment

What we offer

Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement

Fulltime

Senior Director of Engineering, SRE

We are looking for a Senior Director of Site Reliability Engineering (SRE) to de...

Location

United States

Salary:

186000.00 - 255000.00 USD / Year

AlphaSense

Expiration Date

Until further notice

Requirements

Several years of Senior leadership experience in Site Reliability Engineering capacity
Deep knowledge of SRE principles and practices (SLIs/SLOs, error budgets, reliability economics)
Experience building self-service systems through platform engineering
Strong background in distributed systems and microservices
Production experience operating Kubernetes-based platforms
Solid understanding of cloud-native networking fundamentals
Experience running systems in multi-cloud environments (AWS and at least one of GCP or Azure)
Proven success scaling SRE practices across large engineering organizations
Demonstrated experience building, mentoring, and developing high-performing SRE teams
Ability to grow and sustain an inclusive, resilient engineering culture

Job Responsibility

Lead reliability and operational excellence across AlphaSense’s platforms and products
Scale SRE practices in a “you build it, you run it” engineering organization
Lead and grow a follow-the-sun SRE team across multiple time zones
Build, mentor, and develop high-performing SRE engineers
Own incident management, on-call operations, and post-incident learning
Cultivate an awareness and culture of reliability throughout the engineering organization
Set direction for observability and operational tooling
Enable teams to operate production systems safely and confidently
Embed reliability into the whole software delivery lifecycle in collaboration with Product, Platform, Cloud, and Security
Reduce systemic risk through toil reduction and continuous improvement

What we offer

equity
a generous benefits program

Fulltime

Director of Platform Engineering & Operations

NetApp is seeking a strategic and execution-oriented Director of Platform Engine...

Location

United States , RTP

Salary:

199750.00 - 298100.00 USD / Year

NetApp

Expiration Date

Until further notice

Requirements

12+ years of progressive experience in infrastructure engineering and operations
7+ years of leadership experience managing global, distributed teams at scale
Deep expertise in: Hybrid compute platforms (virtualization, containerization, public cloud IaaS/PaaS)
Enterprise storage technologies (block, file, object, hybrid architectures)
Global DDI services (enterprise DNS, DHCP, IPAM architectures)
Demonstrated experience implementing Infrastructure as Code and CI/CD-driven infrastructure delivery
Proven track record driving automation at scale across enterprise infrastructure
Strong experience with AI-Ops platforms, observability stacks, and operational analytics
Experience leading both engineering (build) and operations (run) functions within a unified organization

Job Responsibility

Define and execute the strategy for enterprise compute, storage, and DDI platforms across hybrid (on-prem and cloud) environments
Drive modernization of infrastructure services using IaC, GitOps, CI/CD automation, and policy-as-code frameworks
Lead the evolution toward self-service platform models with clear service catalogs, SLOs, and reliability metrics
Partner with executive stakeholders across IT, Security, Engineering, and Product to align platform capabilities with business priorities
Establish multi-year roadmaps for infrastructure transformation, cost optimization, resilience, and scalability
Oversee architecture, engineering, and lifecycle management of: On-prem and cloud-based compute platforms
On-prem and cloud-based storage platforms
Global DDI services (DNS, DHCP, IPAM)
Certificate lifecycle management
Standardize infrastructure patterns across data centers and public cloud providers

What we offer

Health Insurance
Life Insurance
Retirement or Pension Plans
Paid Time Off
various Leave options
employee stock purchase plan
and/or restricted stocks (RSU’s)

Fulltime

New

Technology Director

Location

United States , Iselin

Salary:

261248.00 - 360000.00 USD / Year

Wells Fargo

Expiration Date

July 14, 2026

Requirements

Bachelor's degree in Management Information Systems, Computer Science, or related technical field
8 years of experience in the job offered or in a related position involving technology strategic leadership experience
6 years of experience building and leading next generation end user computing programs on a broad scale in a financial services environment
6 years of experience transforming business and IT processes aligning them with digital/AI technology capabilities
6 years of experience in modern endpoint technologies such as O365, Mobile and other voice, SCCM, Apple, Android, cloud, Intune, Azure, identity and access management, end user device security, Windows 10, Windows Virtual Desktop (DaaS), multi-media, and Microsoft Endpoint Manager
4 years of management experience
3 years of experience developing generative AI programs in Microsoft environments
3 years of experience developing integrated data analytics and AI platforms
Experience with Agile processes and cloud service development
Experience with product roadmap planning, prioritization with product management

Job Responsibility

Develop the strategic vision for O365/SaaS, voice and multi-media engineering in partnership with architecture and support services
Leverage Agile practices, product management disciplines, and follow SRE practices to ensure cost effective, scalable, and secure solutions that meet the needs of the business
Lead the team supporting O365/SaaS, voice, and multi-media engineering deployment
Manage and perform migrations, the delivery and roll-out of upgraded Microsoft and other collaboration products including product decisions, design, migration, policy configurations, client information systems operations, maintenance, incident response, security evaluation, automation, network administration, and system engineering
Provide guidance, coaching, and performance management to employees, both managers and individual contributors
Guide, negotiate, and collaborate with various levels of executive leadership across Wells Fargo
Day-to-day guidance and problem resolution with Technology and Technology Infrastructure leadership
Develop and grow a healthy, diverse team and mentor great engineers and be a great role model of a service quality first and data-driven decision making
Anticipate, identify, assess, track, and mitigate technology risks and issues
Prepare and manage internal and external audits and other risk demands as required

What we offer

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement

Fulltime

!

Director Of Product Management - Guest Access

Marriott is transforming its arrivals experience and looking for a Director of P...

Location

United States of America , Bethesda

Salary:

127000.00 - 213000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience/certification
8+ years of product management experience with operationally critical or platform systems
Proven experience leading empowered Agile product teams
Background in platforms, reliability, observability, or operational tooling
Ability to balance innovation with execution and risk management
Experience influencing across Engineering, Operations, Vendors, and Executive stakeholders

Job Responsibility

Operationally reliable and predictable guest access
Failures that are understandable, diagnosable, and recoverable
A shift from reactive support to proactive monitoring
Clear vendor accountability through transparent standards and scorecards
Sustainable innovation that advances the next generation of access controls
Own the problem of space, product strategy, and outcomes for Access Controls as experienced by hotels, associates, and owners
Lead a durable, empowered Agile team accountable for business and operational outcomes, not feature delivery
Provide clear context and success measures while enabling teams to discover the best solutions
Balance guest experience, operational reality, property diversity, and owner risk tolerance
Own access reliability at scale across registration, delivery, and unlock performance

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical
dental
vision
health care flexible spending account

Fulltime

Director, Site Reliability Engineering

As our Director of Site Reliability Engineering, reporting to our VP of Platform...

Location

Germany , Berlin

Salary:

Not provided

Doctolib

Expiration Date

Until further notice

Requirements

12+ years in software engineering, including 5+ years leading managers and running infrastructure or SRE organisations at scale
Track record of taking SRE practices from reactive to proactive — with measurable reductions in incidents and MTTR
Strong multi-cloud and network infrastructure experience: load balancing, CDN/WAF, VPCs, peering, at high-traffic scale
Deep database operations background: large-scale transactional systems (PostgreSQL, Aurora), streaming/CDC (Kafka), data layer FinOps
Experience building observability platforms that give teams genuine visibility — metrics, logs, traces, alerting
Sharp process thinking: SLOs, error budgets, incident management, blameless post-mortems
Outcome-driven: you track reliability, cost efficiency, and engineering velocity as business metrics, not just technical ones
Strong communicator and influencer at executive level — equally credible with senior engineers and business stakeholders
Builder of high-performing, people-first engineering cultures
Fluent in English

Job Responsibility

Build and run a world-class SRE org of 25+ engineers across Cloud Infrastructure, Database & Storage, Network Infrastructure, Observability Tooling, and the Doctolib Operations Center
Own the infrastructure strategy and roadmap — cloud, database, network, observability — and deliver against company OKRs
Lead the Doctolib Operations Center: set incident response standards, drive MTTR reduction, embed blameless post-mortem culture across engineering
Architect and execute our multi-cloud strategy — reducing vendor lock-in, cutting migration costs, and enabling international expansion
Own network infrastructure at scale: load balancing, CDN/WAF, VPCs, peering, zero-trust networking across a high-traffic, multi-country platform
Drive observability as a product — give 700+ engineers true visibility into system health and turn observability maturity into an operational excellence lever
Lead from the front as a senior technical voice in the Platform org and broader Tech leadership team

What we offer

A Deutschlandticket (Germany-wide public transport pass) fully paid for by Doctolib
28 vacation days + 1 additional day for each full calendar year of employment (up to a maximum of 30 days)
Work from abroad for up to 10 days per year thanks to our flexibility days policy
Company health insurance with great supplementary benefits through our partner Allianz
Company pension scheme (bAV) through Allianz with an employer subsidy of 40% (15% within the probationary period)
Enrollment in Doctolib's long-term employee value sharing plan called DoctoGrowth
The Doctolib Parent Care program, which includes one month additional parental leave and much more
Free mental health and coaching services through our partner Moka.care
Subsidized sports membership through our partner Urban Sports Club
A flexible workplace policy offering both hybrid and office-based mode

Fulltime

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Director SRE & Operations

Job Description

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