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Director, Solutions Engineering

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Culture Amp

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Location:
United States , Chicago

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Contract Type:
Not provided

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Salary:

220000.00 - 260000.00 USD / Year

Job Description:

As the Solutions Engineering Director, you will play a pivotal role in establishing and scaling Culture Amp's global Solutions Engineering function. You will lead a team of high-impact sales engineers focused on accelerating time to value, mitigating churn, and driving competitive differentiation within the enterprise and larger mid-market segments. By bridging technical expertise with business value alignment, you will shape how our customers experience our platform, from pre-sales to implementation and ongoing success. This is an opportunity to build a new team and function from the ground up, partnering closely with Sales, Customer Success, Product, and Marketing to deliver customer-centric solutions and drive measurable outcomes. Your contributions will directly impact customer retention, close rates, and lifetime value, all while helping Culture Amp maintain its leadership position in the competitive HR tech space.

Job Responsibility:

  • Team Leadership and Development: Hire, onboard, and manage a team of Solutions Engineers with a mix of technical and consultative expertise
  • Define clear roles and responsibilities, ensuring alignment with cross-functional partners (Sales, Product, and Customer Success)
  • Provide ongoing coaching and development opportunities to help team members excel in their roles
  • Customer-Centric Solutions Delivery: Partner with Sales to lead complex, tailored product demos and value discovery workshops for enterprise and mid-market prospects
  • Act as a trusted advisor, aligning customer needs with Culture Amp’s solutions while demonstrating our competitive differentiation
  • Collaborate with Customer Success to ensure a seamless transition from pre-sales to implementation, focusing on measurable outcomes and quick wins
  • Enablement and Scalability: Develop foundational assets, including discovery frameworks, onboarding plans, and playbooks for scalable and repeatable success
  • Create vertical-specific value propositions, technical demonstrations, and customer success stories tailored to strategic markets
  • Certify Account Executives on self-service demo capabilities for smaller accounts while maintaining a focus on complex enterprise engagements
  • Driving Metrics and Innovation: Establish and track KPIs such as time to value, customer retention rates, close rates, and customer lifetime value
  • Leverage data-driven insights from customer engagements to inform opportunities for product improvement and innovation, creating a feedback loop with the Product team
  • Partner with Product to influence roadmap by aligning customer feedback with strategic GTM priorities
  • Lead pilot initiatives for strategic accounts and vertical-specific GTM campaigns, iterating on feedback to optimize results
  • Operational Excellence: Build and maintain a repository of technical documentation, best practices, and enablement materials
  • Ensure proper solution scoping for implementation, aligning technical integrations to increase customer stickiness
  • Partner with Revenue Operations to prioritize accounts, leveraging tools like 6Sense for strategic targeting

Requirements:

  • 8+ years of experience in a Solutions Engineering or related role, preferably within the HR technology space
  • Demonstrated expertise in Performance Management, Engagement, and People Analytics, including data flows, orchestration, and integrations
  • Proven ability to lead customer-facing technical discussions and tailor solutions to enterprise needs
  • Strong leadership skills with experience managing or mentoring team members
  • Exceptional ability to simplify complex technical problems and translate them into business value
  • Experience working in a pre-sales environment, including RFP processes and executive presentations
  • Passion for innovation and continuous improvement in customer-centric solutions
What we offer:
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in work support program available from day 1
  • 5 Social Impact Days a year
  • MacBooks for you to do your best & a work from home office budget
  • Medical insurance coverage for you and your family (Available for US & UK only)

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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