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Director, Solution Operations, Agent Suite

Hungary, Budapest · Job Posted May 29, 2026
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Job Description

The Director, Agent Suite Solutions Operations is responsible for building and optimizing the technical and operational backbone of Mastercard’s fast-growing AI Consulting capability. Reporting to the VP, this role ensures scalability, governance, partnerships, and leads strategic initiatives across global operations. The Director ensures that systems, processes, and vendor ecosystems are designed for resilience, compliance, and innovation so the team can focus on doing their best work as the operation scales. Operating in a fast-paced environment where ambiguity and rapid evolution are the norm, the Director will translate the strategy into repeatable operational practices with a change management lens, implement performance tracking systems, and ensure operational resilience. This role requires technical acumen, strategic thinking, and the ability to influence cross-functional teams to deliver efficiently and responsibly.

Job Responsibility

  • Shape and steward governance frameworks that support scalability, compliance and responsible innovation
  • Partner closely with internal stakeholders and external vendors to curate capabilities, align resources and strengthen the overall Agent Suite ecosystem
  • Facilitate the resolution of complex operational and technical challenges by bringing the right voices together and methodically problem-solving
  • Identify and implement opportunities to streamline operational processes through automation and thoughtful system design
  • Ensure all clarity and alignment in program communications, tailoring messages to different audiences and leadership levels
  • Design and evolve technical workflows and governance frameworks that help teams deliver highquality outcomes efficiently and consistently across global teams
  • Ensure technical systems (e.g., project tracking, reporting platforms) are configured and support team needs seamlessly
  • Champion continuous improvement initiatives across operational workflows, encouraging teams to experiment, learn and refine to enhance how we operate
  • Act as a liaison between Product, Engineering, Procurement, and Operations teams to align priorities and enable timely delivery
  • Shape and maintain operational KPIs, dashboards, and reporting systems to provide leadership with actionable insights
  • Own budget tracking and forecasting for technical operations, ensuring alignment with strategic priorities and cost optimization
  • Translate operational data into stories, reports and recommendations to inform executive decisions on resource planning and investment

Requirements

  • Experience in technical/product operations, program management, or process engineering within technology or consulting environments
  • experience with AI technologies strongly preferred
  • Proven ability to design and implement technical workflows, governance frameworks, and reporting systems
  • Strong proficiency in operational analytics, automation tools, and compliance processes
  • Exceptional communication and stakeholder management skills
  • able to influence at senior levels without direct authority
  • Comfortable operating in a fast-paced, innovation-driven environment with high ambiguity
  • Comfortable building systems from scratch when necessary
  • Enjoys coaching others to ensure team goals are met
  • Bachelor’s degree or equivalent work experience in a technical or business discipline
  • advanced degree or PMP certification a plus

Nice to have

  • experience with AI technologies strongly preferred
  • advanced degree or PMP certification a plus

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