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Capital One Logo Capital One · IT - Administration

Director, Small Business Bank Credit Operations

United States, Plano, Texas Employment contract 187300.00 - 235100.00 USD / Year · Job Posted May 05, 2026
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Job Description

As a Director | Small Business Bank Operations Management at Capital One, you will set the operational and well-managed strategy and lead a team of operations & risk leaders and project managers to ensure best in class experiences for small business owners while ensuring operational efficiency and legal and regulatory compliance.

Job Responsibility

  • Lead moderate sized operations teams, some of which may include Loan Closing, Portfolio Servicing, Construction Monitoring and Renewals
  • Lead a small team of high performing process and project associates responsible for project work across Credit Operations as well as administration of the Loan Origination System (Sageworks) and reporting
  • Develop and maintain a deep understanding of business operations, customer experience and regulatory environment
  • Analyze data to proactively identify risks and trends and provide insights that support well managed efficient operation
  • Support internal business resource planning
  • Provide guidance and advice to business partners on implementing operational changes to meet new intent
  • Drive collaboration between the sales, risk, underwriting, special assets, compliance, legal and other and other functions
  • Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areas
  • Identify and execute on opportunities to improve operations and risk management, while delivering an exceptional customer experience

Requirements

  • A Bachelor’s Degree or Military experience
  • At least 4 Years of Project Management experience
  • At least 4 Years of People Management experience
  • At least 4 Years of Leading Operations Teams

Nice to have

  • Masters or MBA degree
  • 5+ years of Project Management experience
  • 5+ years of People Management experience
  • 5+ Years of Leading Operations Teams
  • PMP, Lean, Agile or Six Sigma certification
  • Strong communication and collaboration skills
  • Strong problem solving and influencing skills

What we offer

  • performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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