Director-Services Job at Marriott Bonvoy (Irvine)

Job Description

Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

Job Responsibility

Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained
Directs and works with team to successfully execute all housekeeping operations
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Ensures that standards and procedures are being followed
Maintains strong working relationship with Front Office to ensure effective communications for operational issues
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to ensure adequate supplies
Ensures guestrooms, public space and employee areas are cleaned according to operating standards
Ensures compliance with all housekeeping policies, standards and procedures
Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds
Supervises and approves the budgeting and ordering of guestroom and cleaning supplies
Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate
Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports
Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results
Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals
Responds to and handles guest problems and complaints effectively
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
Empowers employees to provide excellent customer service
Develops goals and expectations for direct report managers
Celebrates successes and publicly recognizes the contributions of team members
Reviews employee satisfaction results to identify and address employee problems or concerns
Communicates expectations, recognizes performance, and produces desired business results
Ensures property policies are administered fairly and consistently
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
Establishes goals and objectives for all areas of responsibility
Directs staff to strive for continuous improvement in all areas of responsibility
Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation
Manages employee progressive discipline procedures for areas of responsibility
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
Ensures employees are treated fairly and equitably

Requirements

High school diploma or GED
2 years experience in the housekeeping or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

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