Director, Service Design

As the Service Design Director, you will lead the strategy and development of our global services portfolio, ensuring it enhances our solution offerings across priority vertical markets and complements the regional needs of our commercial organizations. You will design both standard and vertical-specific services spanning the entire customer experience spectrum—including design, install, hypercare, and run & maintain phases. You are accountable for global governance standards and for seamless handoffs to regional service managers for delivery. This is a growth-focused role—ideal for a builder who thrives in uncertainty, demonstrates resilience and initiative, and is motivated by creating new processes and solutions rather than maintaining established routines.