Director, Service and Business Operations

• Lead the planning, development and activation of all service offerings including the creation of a service identity and pioneering a proactive service culture
• Work directly with potential partners and suite clients, in conjunction with sales and activation, to understand brand objectives and educate the brand team(s) on optimizing their partnership
• In accordance with all internal and external parties, support the development and execution of partnership strategies and guidelines including announcements, activation build outs, and creative/experiential brand guides
• Project manage key initiatives as needed to ensure coordination across revenue lines when dealing with external parties including third-party agencies, architects, hospitality, etc. to develop and streamline sales processes that improve sales efficiency. Key examples include the ongoing function of the sales center, marketing campaigns, website, brochure, etc.
• Key role in maintaining alignment between partnerships, sales, marketing, business operations, finance, and other stakeholders to share insights and centralize information. Key examples include monthly reporting, budget reconciliation and tracking.
• Plan and execute key industry networking events to identify new business and create experiences for prospective clients
• Attract, mentor, and manage a team of service minded individuals. Champion a positive culture through team building, professional development, and innovative techniques
• Foster strong, collaborative working relationships with the Cleveland Browns organization and business partners

• Experience managing a team of 4 or more people in the premium service space
• Skilled analyzing data, developing concise recommendations and presenting to executive leadership
• Outstanding written and verbal communication skills to develop strong working relationships with partners, teammates, and other stakeholders
• Ability to manage a high level of detail across multiple projects and to prioritize efficiently
• High emotional intelligence, intellectual curiosity and desire to grow professionally
• Ability to prioritize and meet competing deadlines independently
• Ability to manage multiple tasks simultaneously, while remaining organized, efficient and calm under pressure
• Proven ability to work collaboratively in a team-oriented environment
• Bachelor’s degree or equivalent
• 6 plus years of successful sales & service management experience (sports business a plus)

• Partnership Activation experience a plus
• sports business experience a plus

medical, dental, vision, life and disability insurance, paid vacation, and 401k plan