Director senior director client team resourcing

• Strategic Staffing: Field and vet all inbound Client Services staffing requests
• Lead the cultural shift from a siloed team structure to a centralized resource pool
• Client Leader Partnership: Work with leaders across accounts to validate staff plans, identify skills gaps, and course-correct
• Executive Partnership: Participate in high-level portfolio conversations, providing business insights to leadership
• Operational Governance: Act as the Single Source of Truth owner, finalizing time-entry and forecasting policies
• Develop and enforce a prioritization matrix for staffing requests
• Workforce Planning: Design and maintain forward-looking capacity models (12-month outlook)
• Skillset Optimization: Work with Head of Talent to map talent databases
• Collaborate with mentors and team leads to bridge the gap between self-reported skills and actual performance
• Use resourcing data to ensure junior talent is getting diverse experience and growth opportunities
• Bandwidth Monitoring: Proactively flag sustained over-utilization or bench risks
• Drive high data hygiene and timesheet compliance
• Evaluate and implement automation tools

• 8–10+ years of experience in agency operations or resource management
• Background to negotiate win-win solutions with senior leadership
• Expert-level understanding of project management and ERP systems (experience with NetSuite and SuiteProjectsPro is highly preferred)
• Natural affinity for problem-solving under pressure
• Ability to translate raw data into actionable stories and recommendations
• Deep sense of team dynamics and personalities to build trust
• Proven experience in educating the room and advancing a culture of operational discipline
• Experience leading organizational transformation or change management initiatives
• Strong grasp of agency financial drivers, including utilization rates, fee structures and freelance vs. full-time trade-offs

Bonus if you bring experience working in professional services with an understanding of how teams are assembled to deliver great client work

• 100% company-paid medical, dental, and vision insurance
• 401(k) program with employer match up to 4%
• Generous time off for vacation
• $50 monthly phone reimbursement
• Unlimited sick time
• 16 weeks of paid leave for new parents